Onsite Workplace Tech Support Engineer

Meeza Qstp LLC; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Meeza Qstp LLC in Doha, Qatar seeks an experienced WPS Operator to deliver on-site IT support for end-user devices and software, while maintaining security standards and documentation. The role emphasizes collaboration with infrastructure and applications teams to resolve issues and deploy workplace technology solutions.

The ideal candidate has 2–3 years of desktop support experience, strong troubleshooting skills, and relevant certifications.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, or equivalent.
• 2–3 years of experience as an onsite IT support engineer/desktop support.
• Experience with Active Sync and mobile device support.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or vendor-specific certifications.

Responsibilities

• Follow all relevant policies processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure know‑how and expertise is passed on to qualified candidates.
• Provide technical support and troubleshooting for end-user devices, software applications, and workplace technologies to ensure smooth and efficient operations.
• Install, configure, and maintain hardware and software components including desktops, laptops, printers, and mobile devices ensuring they are up to date and in compliance with security policies.
• Collaborate with cross-functional teams such as technical support, infrastructure, and applications teams to resolve complex technical issues and provide effective solutions to end-users.
• Resolve or escalate customer reported Incidents and Service Requests assigned to the Workplace Services team.
• Backlog management to ensure timely resolution of Incidents and Service Requests.
• Assist in the implementation and deployment of workplace technology solutions including software updates, patches, and system upgrades ensuring minimal disruption to end-user productivity.
• Participate in the creation and maintenance of technical documentation including user guides, knowledge base articles, and SOPs to facilitate self-service and efficient troubleshooting.
• Stay updated on emerging workplace technologies, industry trends and best practices, recommending and implementing innovative solutions to enhance end-user experience and productivity.

Skills

Hardware knowledge

Software troubleshooting

Networking basics

Security awareness

Customer service

Documentation

Time management

Adaptability

Team collaboration

Remote support

Active Sync

ITSM tools

Education

Bachelor's degree in CS/IS/Engineering

Tools

HP Service Manager

Micro Focus Service Manager

Job description

Meeza Qstp LLC in Doha, Qatar seeks an experienced WPS Operator to deliver on-site IT support for end-user devices and software, while maintaining security standards and documentation. The role emphasizes collaboration with infrastructure and applications teams to resolve issues and deploy workplace technology solutions.

The ideal candidate has 2–3 years of desktop support experience, strong troubleshooting skills, and relevant certifications.