IT Support Analyst

DXC Technology; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

DXC Technology is seeking an experienced IT Support Analyst in Qatar to provide day-to-day technical support for users, applications, devices and IT services. You will troubleshoot incidents, manage service requests, and ensure smooth IT operations.

The role requires 3+ years in IT support and relevant certifications such as ITIL, CompTIA A+, or Microsoft. Diploma or Bachelor's in IT-related fields is preferred. Excellent communication and documentation skills are essential.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3+ years of experience in IT support, service desk, or technical support roles.
• ITIL Foundation, CompTIA A+, Microsoft or other relevant certifications preferred.

Responsibilities

• Provide first and second-level technical support to end users.
• Log, investigate, and resolve incidents and service requests.
• Troubleshoot hardware, software, connectivity, and application issues.
• Support user accounts, devices, and software-related requests.
• Escalate complex technical issues to appropriate support teams.
• Assist with device deployments, software installations, and upgrades.
• Maintain accurate service records, documentation, and knowledge articles.
• Follow IT service management processes and procedures.
• Deliver professional and timely support to end users.
• Collaborate with technical teams to ensure effective issue resolution.

Skills

Technical troubleshooting

Service desk

Hardware support

Customer service

Communication

Documentation

Analytical thinking

Education

Diploma or Bachelor's degree in IT/CS/IS

Tools

ITIL Foundation

CompTIA A+

Microsoft certifications

Job description

IT Support Analyst

Location: Qatar

Job Summary

We are looking for an experienced IT Support Analyst to provide day-to-day technical support for users, applications, devices, and IT services. The role involves troubleshooting technical issues, resolving incidents and service requests, supporting end users, and ensuring the smooth operation of IT systems.

Key Responsibilities

• Provide first and second-level technical support to end users.
• Log, investigate, and resolve incidents and service requests.
• Troubleshoot hardware, software, connectivity, and application issues.
• Support user accounts, devices, and software-related requests.
• Escalate complex technical issues to appropriate support teams.
• Assist with device deployments, software installations, and upgrades.
• Maintain accurate service records, documentation, and knowledge articles.
• Follow IT service management processes and procedures.
• Deliver professional and timely support to end users.
• Collaborate with technical teams to ensure effective issue resolution.

Required Skills

• Technical troubleshooting and problem-solving.
• Service desk and incident management.
• Hardware, software, networking, and application support.
• Customer service and user support.
• Communication and interpersonal skills.
• Documentation and record management.
• Attention to detail and analytical thinking.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3+ years of experience in IT support, service desk, or technical support roles.
• Experience supporting end-user devices, applications, and IT services.
• Knowledge of incident management and IT service management processes.
• ITIL Foundation, CompTIA A+, Microsoft, or other relevant technical certifications are preferred.