Information Technology Support Specialist

Employment; Doha; On-site; QAR 78,000 - 123,000; Full time

Job summary

Al Waha Cars in Doha, Qatar is seeking a full-time Information Technology Support Specialist to maintain desktop systems, handle help desk requests, and keep IT infrastructure running smoothly on-site. The role requires 5+ years of IT support/system administration experience, strong networking knowledge, and hands-on work with Windows Server, AD, Fortinet, CCTV, and IP telephony.

English fluency is essential; Arabic is an advantage.

Qualifications

• Bachelor's Degree or Diploma in IT or CS.
• Minimum 5 years IT Support/System Administration experience.
• Experience with Windows Server, AD, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony.
• Fluent English; Arabic is advantageous.

Responsibilities

• Troubleshoot hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Support LAN/WAN, Wi-Fi, VPN, and network infrastructure.
• Configure Fortinet firewalls and network security devices.
• Maintain Windows Servers, AD, DNS, DHCP, and Group Policies.
• Provide call center and telephony support, report IT assets.

Skills

IT Support

System Administration

Customer service

English communication

Problem solving

Education

Bachelor's Degree or Diploma in Information Technology or Computer Science

Tools

Windows Server

Active Directory

Microsoft 365

Fortinet Firewalls

CCTV

IP Telephony

Job description

Company Description

Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.

Role Description

This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.

Key Responsibilities

• Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Support and maintain LAN, WAN, Wi‑Fi, VPN, and network infrastructure.
• Configure, monitor, and troubleshoot Fortinet firewalls and network security devices.
• Install Ruijee network switches, routers, access points, and internet connectivity.
• Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers.
• Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions.
• Troubleshoot CCTV connectivity and recording issues.
• Install, configure, and support Yealink IP phones.
• Provide technical support for call center operations and telephony infrastructure.
• Support PBX systems, SIP trunks, IVR configuration, and call routing.
• Maintain IT asset inventory and asset tracking records.
• Maintain IT racks, patch panels, cable management, and labeling standards.
• Ensure proper documentation of rack layouts and connectivity.
• Provide support for CRM, DMS, booking systems, ticketing systems, and business application.

Required Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT Support, System Administration.
• Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony.
• Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP.
• Experience supporting multi-site environments is preferred.
• Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required.
• Arabic is an advantage.
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.