Doha IT Systems & User Support Specialist

Employment

Doha

On-site

QAR 67,000 - 112,000

Full time

9 days ago

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Job summary

Employment in Doha is seeking an experienced IT & Systems Support Specialist to join our team. This hands-on role delivers day-to-day technical support across the company, ensuring staff can work with minimal downtime and IT services stay secure and reliable.

You will support desktops, laptops, printers, ERP systems, Microsoft 365, and network connectivity; diagnose and resolve issues; train users; and document procedures to continually improve our business systems.

Qualifications

Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 3 years of experience in IT support, technical support, system administration, or a similar role.
Strong knowledge of Windows operating systems and Microsoft 365.
Experience troubleshooting desktops, laptops, printers, and office hardware.
Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
Experience supporting ERP or other business management systems.

Responsibilities

Provide daily IT support to employees across all departments.
Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices.
Diagnose and resolve hardware, software, and network issues.
Support users with ERP system troubleshooting and basic training.
Set up computers, email accounts, Microsoft 365, and user access for new employees.
Maintain IT asset records, software licenses, warranties, and equipment inventory.
Document technical procedures, support activities, and system configurations.