IT Support Specialist

DXC Technology; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

DXC Technology in Qatar is seeking an experienced IT Support Specialist to provide advanced technical support for IT systems, applications, end-user services, and technology environments.

You will troubleshoot complex issues, resolve escalated incidents, support system deployments, and maintain documentation while collaborating with cross-functional teams to meet SLAs.

Qualifications

• 5+ years of experience in IT support or service operations.
• Experience supporting applications, desktops, infrastructure, and end-user environments.
• ITIL Foundation certification or equivalent is preferred.

Responsibilities

• Provide advanced technical support for IT systems and applications.
• Resolve escalated incidents and service requests.
• Monitor and maintain IT services and environments.
• Perform root cause analysis for recurring issues.
• Support applications, desktops, infrastructure, and end-user services.
• Assist with system deployments, upgrades, and migrations.
• Prepare and maintain technical documentation and knowledge base articles.
• Coordinate with infrastructure, application, security, and vendor teams.
• Support service improvement initiatives and operational excellence.
• Ensure issues are resolved within SLAs.

Skills

Advanced troubleshooting

IT service management

Incident & problem management

Systems & application support

Customer service & user support

Technical documentation

Communication & teamwork

Education

Diploma

Bachelor's degree in Information Technology or Computer Science

Job description

IT Support Specialist

Location: Qatar

Job Summary

We are looking for an experienced IT Support Specialist to provide advanced technical support for IT systems, applications, end-user services, and technology environments. The role involves troubleshooting complex issues, resolving escalated incidents, supporting system deployments, and ensuring the smooth operation of IT services.

Key Responsibilities

• Provide advanced technical support and troubleshooting for IT systems and applications.
• Resolve escalated incidents and service requests.
• Monitor and maintain assigned IT services and environments.
• Perform root cause analysis for recurring technical issues.
• Support application, desktop, infrastructure, and end-user services.
• Assist with system deployments, upgrades, and migrations.
• Prepare and maintain technical documentation, procedures, and knowledge base articles.
• Coordinate with infrastructure, application, security, and vendor teams.
• Support service improvement initiatives and operational excellence.
• Ensure issues are resolved in line with service level agreements (SLAs).

Required Skills

• Advanced troubleshooting and problem-solving.
• IT service management.
• Incident and problem management.
• Systems and application support.
• Customer service and user support.
• Technical documentation and knowledge management.
• Strong communication and teamwork skills.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support, technical support, or service operations.
• Experience supporting applications, desktops, infrastructure, and end-user environments.
• Knowledge of IT service management processes and best practices.
• ITIL Foundation certification or equivalent is preferred.
• Relevant Microsoft, networking, application, or vendor certifications are a plus.