Cruise Line Customer Service Representative

PeakFleet; Al Rayyan; On-site; QAR 52,000 - 62,000; Full time

Job summary

PeakFleet is seeking a Cruise Line Customer Service Representative in Qatar to assist guests with inquiries, reservations, and payments. The role emphasizes exceptional service, diplomacy, and maintaining guest satisfaction throughout the cruise experience.

The ideal candidate will have strong communication skills, the ability to handle high-pressure situations, and be able to work flexible hours including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Proficient in English; additional language skills are an asset.
• Must be able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Respond to guest inquiries and resolve complaints in a timely and professional manner
• Process reservations and payments accurately
• Maintain a high level of guest satisfaction by addressing any issues or concerns promptly
• Provide information on cruise itineraries, onboard activities, and other relevant information to guests
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Handle any emergency situations according to company policies and procedures
• Assist with embarkation and disembarkation procedures as needed

Skills

Excellent communication

Interpersonal skills

Calm under pressure

Education

High school diploma

Job description

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to cruise line guests. Your primary role will be to assist guests with inquiries, complaints, and requests in a timely and professional manner. You will also be responsible for handling reservations, processing payments, and ensuring guest satisfaction throughout their cruise experience.

To excel in this role, you must have excellent communication and interpersonal skills. You should be able to handle difficult situations with diplomacy and maintain a positive attitude at all times. Previous customer service experience is preferred, but not required.

Key Responsibilities:

• Respond to guest inquiries and resolve complaints in a timely and professional manner
• Process reservations and payments accurately
• Maintain a high level of guest satisfaction by addressing any issues or concerns promptly
• Provide information on cruise itineraries, onboard activities, and other relevant information to guests
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Handle any emergency situations according to company policies and procedures
• Assist with embarkation and disembarkation procedures as needed

Requirements:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to remain calm under pressure
• Proficient in English (additional language skills are an asset)
• Must be able to work flexible hours including evenings, weekends, and holidays

Salary: $1400 per month (negotiable based on experience)

City: Al-Rayyan (Relocation assistance may be provided for qualified candidates)

We welcome applicants from all backgrounds who are passionate about providing exceptional customer service. If you have the required skills and are looking for an exciting opportunity with a reputable cruise line company, we encourage you to apply for this position.

Note: This position is open to non-native English speakers who are fluent in English. Applicants from African countries or foreign nationals living in Qatar are encouraged to apply.