.Cruise Line Customer Service Representative

RetailHub Sourcing; Doha; On-site; QAR 51,000 - 55,000; Full time

Benefits offered by this job

Accommodation

Meals on board

Job summary

RetailHub Sourcing is seeking a Cruise Line Customer Service Representative based in Doha. The role focuses on delivering friendly, efficient service to onboard passengers and handling reservations, inquiries, and payments.

Fluency in English is beneficial though not mandatory, and candidates from any nationality are welcome. We offer a competitive monthly salary of $1,300 plus accommodation and meals on board, with opportunities to travel and advance in the cruise line industry.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 1 year in customer service or hospitality.
• Excellent verbal and written communication.
• Remain calm and professional under pressure.
• Strong problem-solving with quick thinking.
• Knowledge of multiple languages is an asset.

Responsibilities

• Greet and assist passengers at check-in and throughout their journey.
• Handle inquiries, complaints, and requests promptly.
• Provide information about onboard facilities, activities, excursions.
• Process reservations, payments, and refunds accurately.
• Collaborate with other departments for seamless guest experience.
• Maintain knowledge of company policies and procedures.
• Handle emergency situations calmly and efficiently.

Skills

Communication skills

Problem-solving

Multilingual

Education

High school diploma or equivalent

Hospitality degree preferred

Job description

.Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to passengers on board our cruise ships. This role is based in Doha and is open to candidates of any nationality who are interested in working in the cruise line industry. Fluency in English is not a strict requirement but would be beneficial.

Responsibilities:

• Greet and assist passengers at check-in and throughout their journey
• Handle inquiries, complaints, and requests in a professional and timely manner
• Provide information about onboard facilities, activities, and excursions
• Process reservations, payments, and refunds accurately
• Collaborate with other departments to ensure a seamless guest experience
• Maintain knowledge of company policies and procedures
• Handle emergency situations calmly and efficiently

Requirements:

• High school diploma or equivalent required; degree in hospitality or related field preferred
• Minimum of 1 year experience in customer service or hospitality industry
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional under pressure
• Strong problem-solving skills with the ability to think quickly on your feet
• Knowledge of multiple languages is an asset

We offer a competitive salary of $1300 per month along with benefits such as accommodation and meals while on board the cruise ship.

Join our team and embark on an exciting career in the cruise line industry!