Cruise Line Customer Service Representative

RetailHub Sourcing; Al Ruwais; On-site; QAR 41,000 - 56,000; Full time

Job summary

RetailHub Sourcing seeks a Cruise Line Customer Service Representative to deliver exceptional service aboard ships, assist guests with reservations, and resolve inquiries to ensure a positive passenger experience.

The role requires strong English communication, a calm demeanor under pressure, and the ability to work flexible hours including weekends and holidays. Preference for Filipino candidates; location Ar-Ruwais, Qatar; salary 1200 USD per month.

Qualifications

• English fluency is required; Filipino language skills preferred.
• Minimum high school diploma or equivalent education.
• Previous customer service experience is advantageous.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure and solve problems.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Greet passengers and provide information about onboard services and amenities.
• Assist with reservations and process payments.
• Respond to inquiries via phone, email, or in person promptly.
• Resolve customer complaints with professionalism and empathy.
• Maintain accurate records of all guest interactions.
• Collaborate with other departments to ensure guest satisfaction.
• Promote the company's products and services to potential customers.

Skills

English fluency

Filipino language proficiency

Excellent communication

Calm under pressure

Problem solving

Attention to detail

Flexible hours

Education

High school diploma or equivalent

Job description

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to our passengers on board our cruise ships. You will assist with booking reservations, answering inquiries, resolving complaints and ensuring an enjoyable experience for our guests. This role requires a high level of English proficiency and excellent communication skills. You will work closely with other team members to ensure smooth operations and promote a positive brand image for our company.

Responsibilities:

• Greet passengers and provide information about services and amenities on board
• Assist with booking reservations and handling payments
• Respond to inquiries via phone, email or in-person in a timely manner
• Handle and resolve customer complaints or issues with professionalism and empathy
• Maintain accurate records of all interactions with customers
• Collaborate with other departments to ensure guest satisfaction and efficient operations
• Promote the company's products and services to potential customers

Requirements:

• Fluency in English (Filipino language proficiency is preferred)
• Minimum high school diploma or equivalent education
• Previous customer service experience is an asset
• Excellent communication skills, both verbal and written
• Ability to remain calm under pressure and handle difficult situations effectively
• Strong problem-solving skills and attention to detail
• Availability to work flexible hours, including weekends and holidays

Salary: 1200$ per month

Location: Ar-Ruwais (Preference for Filipino candidates)