Cruise Line Customer Service Representative

Flyper; Doha; On-site; QAR 52,000 - 70,000; Full time

Job summary

Flyper is seeking a Cruise Line Customer Service Representative to provide outstanding service to guests aboard our cruise ships in Doha, Qatar. You will greet guests, assist with inquiries, handle requests, and help ensure a memorable journey for every guest.

The role requires excellent English, strong communication skills, composure under pressure, and a team-focused approach. Flexibility is needed for evenings, weekends, and holidays while supporting on-board activities and services.

Qualifications

• Fluent in English; additional languages are a plus.
• Experience in customer service or hospitality preferred.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Excellent communication skills and ability to remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work well in a team.

Responsibilities

• Greet guests, assist with check-in on embarkation.
• Respond to inquiries, complaints, and requests via phone or in-person.
• Provide information about onboard activities, dining, and services.
• Resolve guest issues promptly and professionally.
• Maintain a welcoming atmosphere and collaborate with other departments.
• Keep records of guest interactions and report feedback to management.
• Handle cash transactions for onboard purchases.

Skills

Fluent in English

Experience in customer service

Excellent communication

Calm under pressure

Teamwork

Flexible hours

Problem-solving

Hospitality experience

Job description

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to guests on our cruise ships. You will assist guests with inquiries, complaints, and requests, ensuring their comfort and satisfaction throughout their journey. This position requires strong communication skills, as well as the ability to handle challenging situations with diplomacy and professionalism.

Key Responsibilities

• Greet guests as they embark on the cruise ship and assist with check-in process
• Respond promptly to guest inquiries, complaints, and requests via phone or in-person
• Provide information about onboard activities, dining options, and other relevant services
• Resolve any issues or concerns raised by guests in a timely and efficient manner
• Maintain a positive attitude and ensure a welcoming atmosphere for all guests
• Collaborate with other departments to ensure smooth operation of all services onboard
• Keep accurate records of guest interactions and report any significant feedback or incidents to management
• Handle cash transactions for onboard purchases such as souvenirs or excursions

Requirements

• Fluent in English (additional languages are a plus)
• Previous experience in customer service or hospitality is preferred
• Ability to work flexible hours including evenings, weekends, and holidays
• Excellent communication skills and ability to remain calm under pressure
• Strong problem-solving skills and attention to detail
• Ability to work well in a team environment

Salary: $1500/month (plus gratuities)

City: Doha, Qatar (Filipino nationality preferred)

If you are passionate about providing exceptional customer service while working in an exciting and dynamic environment, then this is the job for you! Join our team of dedicated professionals on our cruise line and help create unforgettable experiences for our guests.