Cruise Line Customer Service Representative

RapidFix Services; Doha; On-site; QAR 59,000 - 71,000; Full time

Job summary

RapidFix Services in Doha seeks a friendly Cruise Line Customer Service Representative to greet guests, assist with check-in, answer questions, and resolve issues to ensure a memorable cruise experience.

The role requires strong English communication, a hospitable demeanor, and flexibility to work evenings, weekends, and holidays. Prior hospitality or tourism experience is preferred, with a High School diploma or equivalent.

Qualifications

• Excellent English communication skills; knowledge of additional languages is a plus.
• Friendly, approachable demeanor with strong problem-solving abilities.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon embarkation and assist with check-in process
• Answer any questions or concerns guests may have about the ship, itinerary, or services offered
• Handle guest complaints or issues in a professional and timely manner, ensuring resolution and guest satisfaction
• Provide information on onboard activities, dining options, and shore excursions
• Coordinate special requests or accommodations for guests with disabilities or dietary restrictions
• Assist with onboard sales of merchandise, beverage packages, and other services offered by the cruise line
• Maintain accurate records of guest interactions and feedback for review by management

Skills

English communication

Problem solving

Customer service

Education

High school diploma or equivalent

College degree preferred

Job description

Cruise Line Customer Service Representative

Our cruise line company is seeking a friendly, customer-oriented individual to join our team as a Customer Service Representative. This position will be based in Doha and offers a salary of 1600$. As a representative for our company, you will have the opportunity to interact with guests from all over the world and provide exceptional service to ensure their satisfaction and enjoyment during their cruise experience.

Responsibilities

• Greet guests upon embarkation and assist with check-in process
• Answer any questions or concerns guests may have about the ship, itinerary, or services offered
• Handle guest complaints or issues in a professional and timely manner, ensuring resolution and guest satisfaction
• Provide information on onboard activities, dining options, and shore excursions
• Coordinate special requests or accommodations for guests with disabilities or dietary restrictions
• Assist with onboard sales of merchandise, beverage packages, and other services offered by the cruise line
• Maintain accurate records of guest interactions and feedback for review by management

Requirements

• High school diploma or equivalent; college degree preferred
• Previous customer service experience in hospitality, tourism, or related field preferred
• Excellent communication skills in English (knowledge of additional languages is a plus)
• Friendly and approachable demeanor with strong problem-solving abilities
• Ability to work flexible hours including evenings, weekends, and holidays as needed

We welcome individuals of all nationalities to apply for this position.

No English proficiency is required as long as you possess excellent customer service skills.

This is a great opportunity for those who are looking to gain experience in the hospitality industry while working on a luxurious cruise ship.

If you are passionate about delivering exceptional customer service and creating memorable experiences for guests from around the world, then we want to hear from you!