Cruise Line Customer Service Representative

Avanta Works; Al Khor; On-site; QAR 41,000 - 49,000; Full time

Job summary

Avanta Works in Al-Khor, Qatar, is seeking a friendly Cruise Line Customer Service Representative. You will greet guests, provide information on amenities, handle inquiries, and make onboard reservations to enhance the guest experience.

The role requires fluent English, strong communication and interpersonal skills, and a willingness to work flexible hours including evenings, weekends, and holidays. Prior customer service experience is preferred to deliver exceptional service onboard.

Qualifications

• Fluent in English; Nepali proficiency is a plus.
• Excellent communication and interpersonal skills.
• Previous customer service experience preferred.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet and assist guests upon their arrival on board the cruise ship.
• Provide information on ship amenities, activities and excursions.
• Handle guest inquiries, concerns and complaints in a professional and timely manner.
• Make reservations for dining, entertainment and other onboard experiences.
• Assist with embarkation and disembarkation procedures.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Fluent in English

Excellent communication

Interpersonal skills

Customer service experience

Flexible hours

Job description

We are seeking a friendly and customer-oriented individual to join our team as a Cruise Line Customer Service Representative in Al-Khor Qatar. As a representative of our company you will be responsible for providing exceptional service to our guests throughout their cruise experience.

Responsibilities

• Greet and assist guests upon their arrival on board the cruise ship
• Provide information on ship amenities, activities and excursions
• Handle guest inquiries, concerns and complaints in a professional and timely manner
• Make reservations for dining, entertainment and other onboard experiences
• Assist with embarkation and disembarkation procedures
• Coordinate with other departments to ensure guest satisfaction

Requirements

• Fluent in English; Nepali proficiency is a plus
• Excellent communication and interpersonal skills
• Previous customer service experience preferred
• Ability to work in a fast-paced environment
• Willingness to work flexible hours including evenings, weekends and holidays

Salary: The salary for this position is 1100$ per month