NCR ATM System Administrator | Nair Systems | Qatar

Nair Systems LLC; Qatar; On-site; QAR 180,000 - 240,000; Full time

Job summary

Nair Systems LLC in Qatar is seeking an experienced NCR ATM System Administrator to own ATM software operations on-site. You will triage incidents, manage NCR tickets, support patch cycles, and collaborate with cross-functional teams to ensure terminal availability and secure transactions.

The role requires 2–5 years in IT support or ATM operations, a technical degree, and strong English communication. On-site presence in Qatar is mandatory.

Qualifications

• Bachelor’s degree in a technical discipline.
• 2–5 years in IT support, ATM administration or self-service banking ops.
• Hands-on NCR ATM software administration experience.
• Strong level-1 incident triage, root cause analysis and vendor ticketing workflows.
• Experience with software deployment, patches, SIT/UAT testing.
• Excellent English communication; on-site in Qatar.

Responsibilities

• Perform level-1 technical analysis on ATM terminals and software events.
• Raise and track NCR ATM software support tickets with diagnostics.
• Support banking operations projects and rapid incident remediation.
• Assist in deploying patches and development releases aligned with SIT/UAT.
• Collect logs and diagnostic data for NCR support and vendors.
• Maintain incident logs, runbooks, and troubleshooting guides.

Skills

ATM software

Incident triage

Log analysis

Vendor ticketing

Agile SIT/UAT

Education

Bachelors degree in CS/IT/Banking or related

Tools

Datadog

Splunk

ServiceNow

Jira

Job description

Position Summary

Nair Systems is actively seeking an experienced, high-caliber, and technical NCR ATM System Administrator with a strong professional background in ATM software support, self-service banking operations, and vendor coordination to join our client operations team on a full-time permanent on-site basis in Qatar. In this critical financial infrastructure and tier-1 support role, you will be responsible for administering self-service banking terminals, performing initial problem diagnosis, managing vendor support tickets with NCR ATM software support, and supporting software deployment and patch release cycles. You will leverage your deep specialist expertise in NCR ATM systems, log analysis, system troubleshooting, and incident management to deliver uncompromised terminal availability, secure transaction processing, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and banking consultancy enterprise.

Detailed Job Description

As an NCR ATM System Administrator supporting Nair Systems in Qatar, you will take full operational, tactical, and technical ownership of ATM software operations, level-1 incident triage, vendor escalation management, and release deployment tracking across mission-critical self-service banking networks. Your day-to-day responsibilities include performing rigorous level-1 technical analysis on ATM hardware and software events, raising, tracking, and managing support tickets with NCR ATM software support based on detailed diagnostic findings and feedback, supporting ongoing operations projects and providing rapid resolution for daily operational issues across terminal networks, assisting in the deployment of software patches, development releases, and production fixes in alignment with SIT/UAT progress, gathering, analyzing, and sharing comprehensive system logs, trace files, and diagnostic findings for support cases raised with NCR, completing assigned technical requests ("Tech Requests") accurately and efficiently within established service level agreements, collaborating closely with cross-functional software engineering, QA, and banking operations squads in Agile sprint cycles, preparing comprehensive technical documentation of incident reports, deployment runbooks, and troubleshooting guides, and managing application requirements by sending your latest resume in MS Word format via direct email to Nishanthini Suda at [e-mail]. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex terminal and software anomalies under strict service level agreements. Furthermore, you will manage application requirements ensuring strict compliance with the Qatar on-site presence and immediate to 1-month joining timeframe.

Key Responsibilities

• Perform rigorous level-1 technical analysis on self-service banking and ATM terminal events and software anomalies.
• Raise, manage, and track support tickets with NCR ATM software support based on diagnostic findings and telemetry feedback.
• Support ongoing banking operations projects and provide rapid incident remediation for operational terminal issues.
• Assist in the deployment of software patches, development releases, and production fixes aligned with SIT/UAT validation progress.
• Gather, analyze, and share comprehensive system logs, trace files, and diagnostic data for open support cases with NCR software vendors.
• Complete assigned technical requests ("Tech Requests") accurately and efficiently within established operational timelines.
• Collaborate seamlessly with cross-functional software engineering, vendor management, and banking operations squads.
• Maintain accurate, comprehensive technical documentation of incident logs, resolution steps, and operational runbooks.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Banking, Finance, or a related technical discipline.
• Minimum of 2 to 5 years of progressive professional experience in IT support, ATM administration, or self-service banking operations.
• Strong, demonstrable hands‑on professional expertise in administering and supporting NCR ATM software platforms and terminal networks.
• Comprehensive working knowledge and practical proficiency in level-1 incident triage, root cause analysis, and vendor ticketing workflows.
• Deep practical experience supporting software deployment, patch releases, and SIT/UAT integration testing cycles.
• Solid practical experience in system log analysis, diagnostic trace review, and technical problem documentation.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-pressure conditions.
• Excellent written and verbal English communication skills with strong vendor coordination and stakeholder management abilities.
• Mandatory legal work eligibility and physical availability for full‑time on‑site professional operations in Qatar.

Nice-to-Have Skills

• Professional certifications such as ITIL Foundation, Certified ATM Servicing Specialist, or banking domain credentials.
• Prior professional working experience in top-tier regional commercial banks, self-service financial networks, or ATM vendor service providers.
• Hands‑on familiarity with enterprise monitoring suites (Datadog, Splunk) and IT service management ticketing platforms (ServiceNow, Jira).
• Experience participating in release management, software upgrades, and infrastructure cut-over migrations.
• Exposure to agile software development methodologies and secure banking compliance frameworks.

Additional Information

Salary/Rate: Market Competitive / Enterprise Banking Package

Deadline: Open until filled (Urgent Qatar NCR ATM System Administrator Opening)

Notice Period: 2 weeks to maximum 1 month joining timeframe

Contract Duration: Permanent / Full-Time On-Site Engagement (Qatar)

Recruitment Pro Tip

When applying for this NCR ATM System Administrator position through Nair Systems, ensure your resume explicitly highlights your NCR ATM software support portfolio, details your vendor ticketing and log analysis experience, and confirms your availability to join within 2 weeks to 1 month.