Lead Reservations & Guest Experience Supervisor

ibis, ibis Styles, ibis budget; Doha; Hybrid; QAR 100,000 - 145,000; Full time

Benefits offered by this job

Discounted Accor rates

Accor Academies learning programs

Career development opportunities

CSR activities

Job summary

Accor Doha seeks a supervisory Reservations professional to oversee daily reservations operations, manage individual, corporate, group and long-term bookings, and coordinate with Revenue Management and Front Office to support hotel commercial objectives.

The role requires a Diploma or Bachelor’s in Hospitality Management and at least 2 years in reservations, with leadership skills and fluency in English; knowledge of Opera PMS/Opera Cloud and MS Office preferred.

Qualifications

• Diploma or Bachelor’s in Hospitality Management or related field.
• 2+ years in hotel reservations, preferably with supervisory experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue principles.

Responsibilities

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries.
• Manage individual, corporate, group and long-stay reservations including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and documentation.
• Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support commercial objectives.
• Support revenue generation through upselling, conversion and pricing strategies.
• Monitor tentative bookings, deposits, cancellations, no-shows and inquiries.
• Handle guest enquiries and reservation-related complaints professionally.
• Supervise, coach and support Reservations Agents to achieve targets.
• Prepare reservation reports and monitor booking trends and department performance.
• Maintain compliance with Accor standards and guest data protection.

Skills

Leadership

Communication

Problem solving

English proficiency

Education

Diploma or Bachelor's Degree in Hospitality Management

Tools

Opera PMS/Opera Cloud

Microsoft Office

Job description

Accor Doha seeks a supervisory Reservations professional to oversee daily reservations operations, manage individual, corporate, group and long-term bookings, and coordinate with Revenue Management and Front Office to support hotel commercial objectives.

The role requires a Diploma or Bachelor’s in Hospitality Management and at least 2 years in reservations, with leadership skills and fluency in English; knowledge of Opera PMS/Opera Cloud and MS Office preferred.