Reservation Supervisor

IBIS; Doha; Presencial; QAR 78 000 - 123 000; Tempo integral

Resumo da oferta

IBIS in Doha, Qatar seeks an experienced Reservations Supervisor to oversee daily reservation operations, manage bookings, and drive revenue growth in a luxury hotel setting.

You will train staff, handle inquiries, optimize inventory with Opera Cloud and Channel Manager, and lead a team to uphold service standards while addressing guest complaints.

Qualificações

• Experience supervising reservations teams and guest services.
• Strong organizational and communication skills.
• Proven ability to optimize inventory and revenue in hotel ops.

Responsabilidades

• Supervise reservation operations and manage bookings.
• Train staff and handle inquiries to ensure service excellence.
• Optimize inventory and pricing to drive revenue growth.
• Lead reservation teams with strong supervisory skills.
• Greet guests and manage front-of-house interactions and complaints.

Conhecimentos

Team leadership

Staff training

Hospitality management

Reservations ops

Guest interaction

Formação académica

Degree in Hospitality Management

Ferramentas

Opera Cloud

Channel Manager

Descrição da oferta de emprego

Supervise reservation operations, manage bookings, ensure compliance, support revenue generation, and lead a team with strong hospitality management skills.

Manage daily reservations operations, train staff, handle inquiries, and optimize inventory for revenue growth in hotel operations.

Manage hotel revenue and rates using Opera Cloud and Channel Manager, optimize pricing strategies, and lead reservation teams with strong supervisory skills.

Responsible for guest interactions, managing reservations, ensuring service standards, and handling complaints in a professional manner.

Interact with guests for bookings, handle inquiries, ensure professionalism, maximize revenue, and maintain positive colleague relations in a hotel environment.

Greet guests warmly, manage reservations, ensure effective communication with staff, and maintain a clean front-of-house area; bilingual candidates preferred.

HOSTESS RESTAURANT

Confidential Company

• 3 - 7 Years
• Doha - Qatar

Greet guests warmly, manage reservations, ensure effective communication with staff, and maintain a clean front-of-house area; bilingual candidates preferred.

Responsible for guest check-in, service fulfillment, cash handling, and communication, requiring strong organization and experience in a five-star hotel environment.

Oversee daily hotel operations, ensuring guest satisfaction with strong leadership and communication skills; requires a degree in Hospitality Management.

Welcome and support guests with professionalism, manage communications, and maintain records while delivering outstanding customer service in a hospitality environment.