Assistant Reservations Manager

Kempinski Hotels; Doha; Sur place; QAR 89 000 - 156 000; Plein temps

Résumé du poste

Kempinski Hotels in Doha is seeking an Assistant Reservations Manager to lead the reservations team and oversee inventory, booking flows, and pricing decisions. You will implement daily rate changes and stay controls, collaborating with the Director of Revenue Management to optimize occupancy and revenue across PMS, CRS, and OTA channels.

The role requires steering the reservations department, coaching agents, and ensuring accurate data entry and reporting while maintaining strong guest service

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Minimum 3 years in hotel reservations; 1–2 years in a supervisory role.
• Proficiency with Opera PMS, CRS, and channel managers.

Responsabilités

• Oversee day-to-day reservations operations and lead agents.
• Manage inventory, booking flows, and shift schedules.
• Execute yield strategies and distribution controls with the Director.
• Supervise and train agents on procedures and upselling tactics.
• Coordinate escalated guest inquiries and complex bookings.
• Ensure data accuracy and revenue reporting standards.
• Maintain connectivity between PMS, CRS, OTAs, and channels.
• Monitor rate parity across OTAs and metasearch channels.
• Prepare daily pickup reports and pace updates.

Connaissances

Reservation systems

Team supervision

Yield management

Formation

Diploma or Bachelor's degree in Hospitality Management

Outils

Opera PMS

Cloudbeds

Mews

CRS/Channel Managers

OTA Extranets

Excel/Sheets

Description du poste

Assistant Reservations Manager

Application Deadline: 15 September 2026

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Description

the Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management.

In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management.

Key Responsibilities

• Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
• Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
• Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
• Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.
• 2. Direct Revenue Strategy Execution
• Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
• Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
• Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
• Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.
• Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.
• Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.
• Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.
• Compile daily pickup reports, pace updates, denial/cancellation logs, and call conversion stats for the Director of Revenue Management.
• Active participation in weekly revenue strategy meetings, providing operational feedback on booking pace, market trends, and lead times.

Skills, Knowledge and Expertise

• Education: Diploma or Bachelor's degree in Hospitality Management, Business, or a related field.
• Experience: 3+ years in hotel reservations or front desk, including at least 1-2 years in a supervisory or senior capacity.
• Tech Proficiency:
  • Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews).
  • Central Reservation Systems (CRS) and Channel Managers (e.g., SiteMinder, RateGain).
  • OTA Extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes.
  • Intermediate-to-advanced Microsoft Excel / Google Sheets for reporting