Guest Experience Associate | Multilingual & Growth-ready

PULLMAN; Doha; On-site; QAR 47,000 - 69,000; Full time

Job summary

Pullman Doha, part of the Accor network, seeks a guest services professional to deliver warm hospitality and accurate information to guests and staff. You will handle guest communications via a multi-line system, share service details, and coordinate guest requests with internal teams to ensure seamless service.

Fluent English is essential, and experience with Opera System or willingness to learn is required. This role offers a dynamic hotel environment where guest satisfaction is the priority.

Qualifications

• At least 1 year in a guest-facing or communication role in hospitality or similar customer service.
• Excellent communication skills in English.
• Fluency in additional languages is a bonus.
• Strong interpersonal abilities and a natural problem-solver who stays composed under pressure.
• Comfortable with computer systems and willing to learn Opera System.

Responsibilities

• Welcome and support guests, visitors and staff with professionalism and genuine hospitality.
• Manage incoming and outbound communications using our multi-line phone system with prompt, accurate responses.
• Share information about services, promotions, rates and facility policies with clarity and enthusiasm.
• Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery.
• Maintain accurate records through data entry, message logging and basic administrative support.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer service

Tools

Opera System

Job description

Pullman Doha, part of the Accor network, seeks a guest services professional to deliver warm hospitality and accurate information to guests and staff. You will handle guest communications via a multi-line system, share service details, and coordinate guest requests with internal teams to ensure seamless service.

Fluent English is essential, and experience with Opera System or willingness to learn is required. This role offers a dynamic hotel environment where guest satisfaction is the priority.