Reservations Supervisor — Lead a High-Impact Booking Team

Jobf0; Doha; On-site; QAR 80,000 - 120,000; Full time

Benefits offered by this job

Employee benefit card with discounts

Accor Academies learning programs

Talent development opportunities

CSR and community initiatives

Job summary

Accor is hiring for a Reservations Supervisor at our Doha properties to lead daily reservation operations, manage corporate and group bookings, and ensure rate integrity and guest data accuracy. You will work with revenue, sales, front office and finance teams to drive performance.

The role requires a hospitality background, 2+ years in reservations, strong leadership, English proficiency, and familiarity with Opera PMS. We offer a dynamic, inclusive environment with Accor benefits.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration or a related field.
• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.

Responsibilities

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support hotel commercial objectives.
• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
• Monitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.
• Handle guest enquiries and reservation-related complaints professionally.
• Supervise, coach and support Reservations Agents to achieve service and performance targets.
• Prepare reservation reports and monitor booking trends and departmental performance.
• Maintain compliance with Accor standards, hotel procedures and guest data protection requirements.

Skills

Reservation procedures

Room inventory

Revenue management

Opera PMS

MS Office

English language

Leadership

Multilingual

Education

Bachelor’s Degree in Hospitality

Tools

Opera Cloud

Opera PMS

Job description

Accor is hiring for a Reservations Supervisor at our Doha properties to lead daily reservation operations, manage corporate and group bookings, and ensure rate integrity and guest data accuracy. You will work with revenue, sales, front office and finance teams to drive performance.

The role requires a hospitality background, 2+ years in reservations, strong leadership, English proficiency, and familiarity with Opera PMS. We offer a dynamic, inclusive environment with Accor benefits.