IT Infrastructure & Support Engineer | WorkWavez Solutions | Doha, Qatar

WorkWavez Solutions; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

WorkWavez Solutions in Doha, Qatar is seeking an IT Infrastructure & Support Engineer (Workplace Engineer) to own and optimize Windows Server environments, Active Directory, and network services onsite. You will deliver end-to-end IT support, manage service desk operations, and ensure high availability for enterprise systems.

Fluent Arabic and English are required to collaborate across teams, with strong documentation, incident response, and security policy enforcement shaping daily operations

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• 3+ years of progressive professional experience in IT infrastructure administration, systems engineering, and end‑user technical support.
• Hands‑on experience with Windows Server administration, Active Directory, DNS, DHCP, and TCP/IP networking.
• Experience with ITSM tools, incident management, service desk operations, and ticketing systems.
• Strong user account management, access control, and IT security policy enforcement.
• Bilingual proficiency in Arabic and English (written and verbal).

Responsibilities

• Administer, maintain, and optimize core IT infrastructure including Windows Server, Active Directory, DNS, and DHCP services.
• Provide end‑to‑end technical support and workplace engineering services for enterprise hardware, software, and LAN/WAN.
• Troubleshoot and resolve incidents across servers, desktop hardware, OS, and workplace IT infrastructure.
• Manage IT service desk operations adhering to ITSM best practices and SLA compliance.
• Execute user account provisioning, access control governance, and identity management.
• Monitor infrastructure health, backups, disaster recovery procedures, and virtualization platforms.
• Maintain technical documentation, network diagrams, and runbooks.
• Coordinate with IT and cybersecurity teams for unified infrastructure security and incident escalation.

Skills

Windows Server administration

Active Directory

DNS/DHCP/TCP-IP

ITSM / incident management

End-user support

Documentation

Arabic-English bilingual

On-site operations

Communication skills

Security policy enforcement

Education

Bachelor’s degree in Computer Science/IT/Software Engineering

Tools

VMware

Intune / Endpoint management

Microsoft 365 / Azure Administrator

Cisco CCNA (nice‑to‑have)

ITSM ticketing systems

Job description

Position Summary:

Driving advanced IT infrastructure administration, workplace support, and enterprise system reliability in Doha, Qatar, WorkWavez Solutions is actively seeking an accomplished IT Infrastructure & Support Engineer (Workplace Engineer) for a permanent on-site professional engagement. In this vital technical role, you will architect, maintain, and troubleshoot robust Windows Server environments, Active Directory domains, core networking, and end‑user support systems. Bringing hands‑on expertise in IT infrastructure and bilingual proficiency in Arabic and English, you will empower global enterprise operations to achieve uncompromised system uptime, rapid incident resolution, and seamless service delivery. This prestigious career opportunity offers competitive remuneration, high technical visibility, and exceptional professional growth within a premier global technology solutions and staffing enterprise.

Detailed Job Description:

As an IT Infrastructure & Support Engineer supporting WorkWavez Solutions on‑site in Doha, Qatar, you will take full operational, tactical, and technical ownership of workplace IT systems, server administration, user account management, and IT service desk operations. Your day‑to‑day responsibilities include configuring and managing Active Directory, DNS, DHCP, and LAN/WAN networking, troubleshooting hardware and software bottlenecks, enforcing IT security policies and access controls, and maintaining rigorous infrastructure monitoring, backup, and disaster recovery procedures. You will operate in a collaborative corporate environment while partnering closely with cross‑functional IT operations and security squads.

Key Responsibilities:

• Administer, maintain, and optimize core IT infrastructure including Windows Server, Active Directory domains, DNS, and DHCP services.
• Provide comprehensive end‑to‑end technical support and workplace engineering services for enterprise hardware, software, and local area networks.
• Troubleshoot and resolve complex technical incidents across servers, desktop hardware, operating systems, and workplace IT infrastructure.
• Manage IT service desk operations adhering strictly to ITSM best practices, incident tracking protocols, and SLA compliance standards.
• Execute user account provisioning, access control governance, identity management, and enterprise IT security policy enforcement.
• Monitor infrastructure health, manage system backups, execute disaster recovery procedures, and maintain virtualization platforms.
• Maintain meticulous technical documentation, network diagrams, system inventory records, and operational runbooks.
• Coordinate seamlessly with internal IT and cybersecurity teams to ensure unified infrastructure security and seamless incident escalation.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 3+ years of progressive professional experience in IT infrastructure administration, systems engineering, and end‑user technical support.
• Strong, demonstrable hands‑on professional expertise in Windows Server administration, Active Directory, DNS, DHCP, and TCP/IP networking.
• Comprehensive working knowledge and practical proficiency in hardware/software troubleshooting, server maintenance, and workplace IT systems.
• Deep practical experience utilizing ITSM tools, incident management ticketing systems, and service desk operational frameworks.
• Solid practical grasp of user account management, access control mechanisms, and corporate IT security policies.
• Proven analytical problem‑solving aptitude, technical documentation skills, and excellent communication abilities.
• Mandatory bilingual proficiency in Arabic and English (written and verbal), alongside legal work authorization and physical availability for onsite operations in Doha, Qatar.

Nice‑to‑Have Skills:

• Professional technical certifications such as Microsoft 365 Certified, Microsoft Certified Azure Administrator, or Cisco CCNA.
• Prior professional working experience in enterprise IT environments, managed service providers (MSPs), or global technology consultancies.
• Hands‑on familiarity with Microsoft Intune endpoint management, VMware virtualization, and cloud infrastructure integration.
• Experience holding professional ITIL Foundation certification for IT service management.
• Exposure to enterprise backup solutions, disaster recovery orchestration, and advanced security hardening tools.

Additional Information:

• Salary/Rate: Market Competitive / Enterprise IT Support Package
• Deadline: Open until filled (Urgent Doha IT Infrastructure & Support Engineer Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time Onsite Engagement (Doha, Qatar)

Recruitment Pro Tip:

When applying for this IT Infrastructure & Support Engineer position through WorkWavez Solutions, ensure your resume explicitly highlights your Active Directory and Windows Server administration portfolio, ITSM/service desk experience, and fluent Arabic‑English communication skills.