IT Help Desk Officer

Gulfjobfair; Qatar; On-site; QAR 78,000 - 112,000; Full time

Job summary

Hyroi Solutions is seeking an IT Help Desk Officer in Qatar to provide first-line technical support to bank employees. You will resolve incidents and service requests within SLA, handling desktop, laptop, printer, and network issues, and supporting AD/password resets across branches.

The role requires 2–4 years in IT help desk, ITIL knowledge, and hands-on ITSM experience, with strong English communication and a Qatar driving license.

Qualifications

• 2–4 years in IT Help Desk / Service Desk / Desktop Support
• Hands-on experience with ITSM/Ticketing systems
• Strong knowledge of Windows, Microsoft 365, hardware, networking, Active Directory, and VPN
• ITIL Foundation certification

Responsibilities

• Provide L1/L2 IT support for desktops, laptops, printers, Windows, Microsoft 365, email, VPN, and basic networking.
• Troubleshoot hardware and software issues including LAN/Wi-Fi connectivity.
• Log, prioritize, and resolve incidents using ITSM/ticketing tools.
• Support Active Directory for password resets, user access, and account management.
• Escalate complex issues to Infrastructure, Network, Applications, and Cybersecurity teams.
• Provide on-site support across bank branches/offices.
• Maintain incident records, documentation, and contribute to the knowledge base.
• Follow ITIL/ITSM processes, IT security policies, and SLA requirements.

Skills

Windows

Microsoft 365

Active Directory

VPN

ITIL

IT security

English communication

Education

Bachelor’s/Diploma in IT

Tools

ITSM/Ticketing systems

Job description

IT Help Desk Officer

Company Name – Hyroi Solutions

Location: Qatar
Industry: Banking / Financial Services
Experience: 2–4 Years

To join team and provide first-line technical support to bank employees. The role ensures smooth IT operations by resolving incidents and service requests within agreed SLAs.

Key Responsibilities

• Provide L1/L2 IT support for desktops, laptops, printers, Windows, Microsoft 365, email, VPN, and basic networking.
• Troubleshoot hardware and software issues including LAN/Wi-Fi connectivity.
• Log, prioritize, and resolve incidents using ITSM/ticketing tools.
• Support Active Directory for password resets, user access, and account management.
• Escalate complex issues to Infrastructure, Network, Applications, and Cybersecurity teams.
• Provide on-site support across bank branches/offices.
• Maintain incident records, documentation, and contribute to the knowledge base.
• Follow ITIL/ITSM processes, IT security policies, and SLA requirements.

Mandatory Requirements

• 2–4 years in IT Help Desk / Service Desk / Desktop Support
• Bachelor’s/Diploma in IT, Computer Science, or related field
• Hands-on experience with ITSM/Ticketing systems
• Strong knowledge of Windows, Microsoft 365, hardware, networking, Active Directory, and VPN
• ITIL Foundation certification
• Valid Qatar Driving License
• Excellent English communication skills

Preferred

• Banking/Financial Services experience
• Certifications: CompTIA A+, Network+, CCNA, Microsoft 365/Azure Fundamentals, HDI

If you are passionate about IT support and eager to grow in the banking technology space,

Email – [e-mail]