IT SUPPORT TECHNICIAN

Regency Technology - Qatar; Qatar; On-site; QAR 67,000 - 134,000; Full time

Job summary

Regency Technology - Qatar is seeking an IT Support Technician to install, configure, and maintain computer hardware, OS, printers, and applications. The role involves upgrading systems, monitoring networks, and providing timely user support to resolve issues.

Responsibilities include configuring Outlook for new users, performing regular security scans, managing printer assets, and closing incidents in the ticketing system.

Qualifications

• IT, Computer Science, Computer Engineering, or related field is required.
• MCITP or MCSE certification is preferred.
• CCNA certification is preferred.

Responsibilities

• Install and configure computer hardware, operating systems, printers, and applications.
• Upgrade operating system and application.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Help users via face-to-face or telephone to set up systems or resolve issues.
• Troubleshoot system and network problems and diagnose and fix hardware/software faults.
• Repairing and replacing parts as required.
• Setting up accounts and configuring Outlook for new users.
• Run security scans regularly on end user devices.
• Maintain inventory of technology items, printer toners and consumables.
• Follow and close assigned incidents on ticketing system.

Skills

OSi TCP/IP

IP addressing

WINS

VPN

IPv4

LAN administration

Installation & Configuration

Network security

Windows Server

DNS

DHCP

Hyper-V

SQL Server

Symantec Backup

SEMP

Exchange

Windows 10/11

Printer setup

Apple tech

Education

IT, Computer Science, Computer Engineering, or related field

MCITP/MCSE

CCNA

Tools

Printer management

Outlook configuration

Job description

IT Support Technician

Qatar Full Time Ref No -10058

• Install and configure computer hardware operating systems, printers, and applications.
• Upgrade operating system and application.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults.
• Repairing and replacing parts as required.
• Setting up accounts and configuring outlook for new users.
• Run security scans regularly on end user devices.
• Maintain inventory technology items, printer toners and consumables.
• Follow and close assigned incidents on ticketing system.

Responsibilities

• Install and configure computer hardware operating systems, printers, and applications.
• Upgrade operating system and application.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults.
• Repairing and replacing parts as required.
• Setting up accounts and configuring outlook for new users.
• Run security scans regularly on end user devices.
• Maintain inventory technology items, printer toners and consumables.
• Follow and close assigned incidents on ticketing system.

Skills

• OSI and TCP/IP models, IP addressing, WINS, VPN, IPv4
• Experience based on systems and or LAN administration, Installation & Configuration
• Very good knowledge in IT Network & Security Systems (Network, Firewall, UPS)
• PC hardware troubleshooting and maintenance.
• Windows Server
• Professional in Microsoft services: domain, DNS, DHCP and Hyper-V
• SQL Server
• SYMC Backup, SEMP
• Manage Exchange
• Installation & troubleshooting of Win10, Win11 Operating system
• Installation, configuration & troubleshooting of personal and network printers and other peripherals
• Apple Technology Background is an advantage.

Education

• IT, Computer Science, Computer Engineering, or related field

Certification

• MCITP or MCSE
• CCNA