IT Support

VAM Systems; Qatar; On-site; QAR 65,000 - 95,000; Full time

Job summary

VAM Systems in Qatar is seeking an IT Support specialist to join our operations. The role requires a Diploma or Bachelor's Degree in Information Technology or related field, and about 4 years of experience in IT Help Desk, Service Desk, or Desktop Support.

Candidates should have hands-on experience with Microsoft 365 environments, Active Directory, and Microsoft Intune, plus a basic understanding of networking concepts and Windows 11 administration. Fluency in Arabic and English is essential.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Windows 11 administration and troubleshooting.

Skills

Microsoft 365 Administration

Microsoft Intune

Active Directory Users & Computers

Azure Entra ID (Azure AD)

Windows 11 Support

Endpoint Patching & Updates

Microsoft Exchange Online

Network Troubleshooting

Printer Management Systems

Backup Monitoring and Recovery

User Access Management

Computer Account Management

IT Asset Management

Education

Diploma or Bachelor's Degree in Information Technology

Job description

We are currently looking for IT Support for our Qatar operations Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.Experience supporting Microsoft 365 environments.Knowledge of Active Directory and Microsoft Intune.Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Microsoft 365 Administration
• Microsoft Intune (MDM/MAM)
• Active Directory Users & Computers
• Azure Entra ID (Azure AD)
• Windows 11 Support
• Endpoint Patching & Updates
• Microsoft Exchange Online
• Network and Wi-Fi Troubleshooting
• Printer Management Systems
• Backup Monitoring and Recovery
• User Access Management
• Computer Account Management
• IT Asset Management

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.

Key Competencies

• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.