Urgently Required Sr Help Desk /Technical Support Engineer for Qatar

VAMS; Doha; On-site; QAR 111,600 - 167,400; Full time

Job summary

VAM SYSTEMS is seeking a Senior Help Desk/Technical Support Engineer for its Qatar operations. The ideal candidate will have 4-6 years of customer technical support experience and technical certifications such as MCSA or CCNA. Responsibilities include providing technical assistance, managing help desk requests, and ensuring excellent customer service. Candidates should demonstrate strong troubleshooting skills and the ability to work in a fast-paced environment with multiple projects. Joining time frame is up to 1 month.

Qualifications

• 4-6 years of customer technical support experience.
• Technical certifications are preferred (MCSA, CCNA).
• Experience with Help Desk Ticketing application.

Responsibilities

• Provide technical assistance over the phone.
• Work independently and in a team-oriented environment.
• Manage multiple priorities and projects.

Skills

Customer technical support experience

Technical certifications (MCSA, CCNA)

Help desk calls and request escalation

Excellent technical skills

Help Desk Ticketing application

Verbal and written communication skills

Strong troubleshooting skills

Knowledge of enterprise hardware/software

Customer service experience

Technical assistance over the phone

Ability to prioritize and multi-task

Job description

Company Description

VAM SYSTEMSis a Business Consulting, IT Solutions and Servicescompany with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. . We offers a comprehensive list of services in the field of IT infrastructure management, Cloud services, IT Consulting Services, Banking, Management Resources, Information Technology Development, Telecom, Aviation, Retail Management & Government offerings.

Job Overview

Greetings from VAM SYSTEMS…..

VAM SYSTEMS is currently looking for Sr Help Desk /Technical Support Engineer for our Qatar operations with the following skill set and terms and conditions:

Skill Set required

• 4-6 years of customer technicalsupport experience
• Technical certifications preferred MCSA, CCNA
• Experience in helpdesk calls and request escalation.
• Excellent technical skills across relevant technology areas
• Experience with Help Desk Ticketing application
• Excellent verbal and written skills
• Strong troubleshooting skills
• Knowledge of enterprise hardware, software applications and related communication infrastructure
• Prior customer service experience and outstanding customer support skills
• Comfortable providing technical assistance over the phone
• Ability to work in a fast paced environment with multiple priorities and projects
• Ability to work independently with a strong, team-oriented work ethic
• Stellar accuracy & attention to detail
• Organizational skills with the ability to prioritize and multi-task
• Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.)
• Knowledge and understanding of latest IT operations concepts and trends including those related to hardware and software technology, networking and IT security.

Terms and Conditions

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM SYSTEMS – Qatar and shall be deputed to one of the leading banks in Qatar.