Information Technology Support Engineer

DXC Technology; Doha; On-site; QAR 90,000 - 120,000; Full time

Job summary

DXC Technology in Qatar is seeking an IT Support Engineer to provide hands-on technical and operational support for IT systems, infrastructure, applications, and end-user technology environments.

The role involves resolving issues, performing routine maintenance, and ensuring smooth day-to-day IT operations while maintaining documentation and service records. A Diploma or Bachelor’s degree and relevant IT certifications are preferred.

Qualifications

• Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, or equivalent) are an advantage.
• Experience with end-user devices, applications, and IT infrastructure.
• Strong understanding of incident and service management processes.

Responsibilities

• Provide first and second-level technical support for end users and IT services.
• Troubleshoot and resolve hardware, software, system, and network connectivity issues.
• Perform system administration tasks and routine maintenance activities.
• Monitor IT services and identify operational issues proactively.
• Support system deployments, upgrades, configurations, and testing activities.
• Maintain technical documentation, knowledge articles, and service records.
• Escalate complex incidents and problems to senior technical teams when required.
• Ensure compliance with IT policies, procedures, and service management processes.
• Deliver excellent customer support and maintain high service standards.

Skills

Technical support

Troubleshooting

System administration

Networking basics

Customer service

Documentation

Problem-solving

Education

Diploma or Bachelor's degree in IT/CS/Engineering

Job description

IT Support Engineer

Location: Qatar

Job Summary

We are seeking an experienced IT Support Engineer to provide technical and operational support for IT systems, infrastructure, applications, and end-user technology environments. The successful candidate will be responsible for troubleshooting technical issues, supporting system administration activities, maintaining IT services, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide first and second-level technical support for end users and IT services.
• Troubleshoot and resolve hardware, software, system, and network connectivity issues.
• Perform system administration tasks and routine maintenance activities.
• Monitor IT services and identify operational issues proactively.
• Support system deployments, upgrades, configurations, and testing activities.
• Maintain technical documentation, knowledge articles, and service records.
• Escalate complex incidents and problems to senior technical teams when required.
• Ensure compliance with IT policies, procedures, and service management processes.
• Deliver excellent customer support and maintain high service standards.

Required Skills & Competencies

• Strong technical support and troubleshooting skills.
• Knowledge of IT systems, operating systems, and business applications.
• Understanding of incident and service management processes.
• Basic networking and system administration knowledge.
• Strong customer service and communication skills.
• Ability to document technical issues and resolutions effectively.
• Problem-solving mindset with attention to detail.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, or equivalent) are an advantage.

Experience

• Minimum 3 years of experience in IT support, technical support, or a related field.
• Experience supporting end-user devices, applications, and IT infrastructure.

Preferred Certifications

• ITIL Foundation
• CompTIA A+
• Microsoft Certified Fundamentals or Associate Certifications
• Cisco CCNA (desirable)