Hospitality IT Specialist: Guest Tech & Systems

RIXOS; Doha; On-site; QAR 95,000 - 134,000; Full time

Job summary

RIXOS Doha is seeking an IT Specialist to deliver proactive technical support across hotel, waterpark, and related facilities. You will ensure smooth operation of hospitality systems and guest-facing technologies, enabling exceptional service and guest experiences.

You will manage incidents, maintain IT infrastructure, support PMS/POS and network services, and participate in projects from testing to deployment. The role requires good troubleshooting, teamwork, and flexibility to cover shifts.

Qualifications

• Bachelor's degree or diploma in IT, CS, or related field.
• 2–4 years of IT support or IT operations experience.
• Hospitality environment experience preferred (hotel/theme park/waterpark).
• Knowledge of Windows OS, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide first- and second-level IT support for hotel and park operations.
• Troubleshoot hardware, software, network, and system issues.
• Support guest-facing technology and operational departments.
• Maintain IT infrastructure including servers, workstations, and networks.
• Assist with system configuration, testing, upgrades, and deployments.
• Follow IT security policies and manage access controls.
• Participate in IT projects and pre-opening activities.

Skills

Technical troubleshooting

Guest-focused service mindset

Communication and teamwork

Time management

Attention to detail

Ability to work under pressure

Shift flexibility

Education

Bachelor's degree or diploma in Information Technology, Computer Science, or related field

Tools

Windows OS

Microsoft 365

Networking

PMS/POS systems

Ticketing/Access control systems

Job description

RIXOS Doha is seeking an IT Specialist to deliver proactive technical support across hotel, waterpark, and related facilities. You will ensure smooth operation of hospitality systems and guest-facing technologies, enabling exceptional service and guest experiences.

You will manage incidents, maintain IT infrastructure, support PMS/POS and network services, and participate in projects from testing to deployment. The role requires good troubleshooting, teamwork, and flexibility to cover shifts.