Hospitality IT Technician - Pre-Opening & Guest Experience

Kimpton

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On-site

QAR 89,000 - 134,000

Full time

14 days+

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Job summary

voco Doha Central is seeking an Information Technology Specialist to keep hotel technology running smoothly, supporting installation, maintenance, and troubleshooting to deliver exceptional guest experiences. Based in Doha, you will work on pre-opening technology projects, maintain PMS/POS systems, networks, and IT infrastructure, and provide proactive service to colleagues and guests.

The ideal candidate has IT education, hospitality IT experience, strong problem-solving and communication

Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
Experience in IT support, helpdesk, or systems administration, preferably in hospitality.
Knowledge of hardware, software, networking, and troubleshooting techniques.
Familiarity with hospitality systems such as PMS and POS is an advantage.

Responsibilities

Providing first-line technical support for hardware, software, network, and system-related issues.
Assisting with the setup, configuration, and maintenance of hotel IT infrastructure and equipment.
Supporting hotel systems including PMS, POS, Wi-Fi, IPTV, telephony, and back-office applications.
Monitoring system performance and resolving technical issues in a timely manner.
Maintaining user accounts, access permissions, and IT asset inventories.
Assisting with system backups, software updates, and security procedures.
Coordinating with vendors and service providers for equipment maintenance and support.
Ensuring compliance with IHG technology standards, policies, and cybersecurity requirements.
Maintaining accurate records of support requests, system configurations, and IT documentation.
Supporting pre-opening technology projects and system implementations.