Hotel IT Specialist - Guest-Focused Tech & Systems Support

Employment; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

voco Doha Central is seeking an Information Technology Specialist to support the installation, maintenance, and troubleshooting of hotel IT systems, ensuring reliable technology for guest experiences. You will deliver first-line support, help with setup and configurations, and assist with pre-opening technology projects in a dynamic hospitality environment.

The role requires a Diploma or Bachelor’s in IT/CS, hospitality IT experience, and strong analytical, communication, and organizational

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Experience in IT support, helpdesk or systems administration, preferably in hospitality.
• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Familiarity with hospitality systems such as PMS and POS is an advantage.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proactive and service-oriented mindset with strong attention to detail.

Responsibilities

• Providing first-line technical support for hardware, software, network, and system-related issues.
• Assisting with the setup, configuration, and maintenance of hotel IT infrastructure and equipment.
• Supporting hotel systems including PMS, POS, Wi-Fi, IPTV, telephony, and back-office applications.
• Monitoring system performance and resolving technical issues in a timely manner.
• Maintaining user accounts, access permissions, and IT asset inventories.
• Assisting with system backups, software updates, and security procedures.
• Coordinating with vendors and service providers for equipment maintenance and support.
• Ensuring compliance with IHG technology standards, policies, and cybersecurity requirements.
• Maintaining accurate records of support requests, system configurations, and IT documentation.
• Supporting pre-opening technology projects and system implementations.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Independent working

Prioritization

Service mindset

Education

Diploma/BA in IT or CS

Tools

PMS

POS

Job description

voco Doha Central is seeking an Information Technology Specialist to support the installation, maintenance, and troubleshooting of hotel IT systems, ensuring reliable technology for guest experiences. You will deliver first-line support, help with setup and configurations, and assist with pre-opening technology projects in a dynamic hospitality environment.

The role requires a Diploma or Bachelor’s in IT/CS, hospitality IT experience, and strong analytical, communication, and organizational