Hospitality IT Specialist - Guest Tech & Systems
Rixos Hotels
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Job summary
Rixos Premium Qetaifan Island North is seeking an IT Specialist to provide technical support and maintain IT infrastructure across hotel facilities, waterpark, and beach club. You will support hospitality applications, guest-facing technology, and operational systems to ensure uninterrupted operations and a superb guest experience.
The role covers system configuration, upgrades, security, and preventive maintenance, with emphasis on troubleshooting and customer service.
Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- 2–4 years of experience in IT support or IT operations.
- Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
- Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
- Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
- Strong troubleshooting, communication, and customer service skills.
Responsibilities
- IT Technical Support & Operations across hotel, waterpark, and beach club.
- Troubleshoot hardware, software, network, and system-related issues.
- Support hotel and guest-facing applications (PMS, POS, payment systems).
- Coordinate with vendors for troubleshooting, maintenance, and updates.
- Assist with system configuration, testing, upgrades, and deployments.
- Maintain IT assets, access controls, and security measures.
- Support guest technology (Wi-Fi, kiosks, IPTV) and ensure uptime.
Skills
Education
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Job description
Rixos Premium Qetaifan Island North is seeking an IT Specialist to provide technical support and maintain IT infrastructure across hotel facilities, waterpark, and beach club. You will support hospitality applications, guest-facing technology, and operational systems to ensure uninterrupted operations and a superb guest experience.
The role covers system configuration, upgrades, security, and preventive maintenance, with emphasis on troubleshooting and customer service.
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