Hospitality IT Specialist: Guest Tech & Systems

Accor

Doha

On-site

QAR 60,000 - 100,000

Full time

4 days ago

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Job summary

Accor in Qatar is seeking an IT Specialist to provide comprehensive technical support across hotel, waterpark, and related facilities. You will maintain IT infrastructure, support hospitality applications, and ensure smooth, secure operations that enhance guest experiences.

The role covers IT security, preventive maintenance, asset management, and collaborative IT projects for pre-opening activities. A background in hospitality tech and strong customer service skills are essential.

Qualifications

Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
2–4 years of experience in IT support or IT operations.
Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.

Responsibilities

Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.
Troubleshoot hardware, software, network, and system-related issues.
Support end users, operational departments, management, and guest-facing technology.
Ensure timely resolution of incidents and service requests.
Support hotel and theme park applications (PMS, POS, payment systems, ticketing, access control, kiosks).
Coordinate with application vendors for troubleshooting, maintenance, and system updates.
Assist with system configuration, testing, upgrades, and implementation activities.