Information & Technology (IT) Specialist

Rixos Hotels; Doha; In loco; QAR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Rixos Premium Qetaifan Island North is seeking an IT Specialist to provide technical support and maintain IT infrastructure across hotel facilities, waterpark, and beach club. You will support hospitality applications, guest-facing technology, and operational systems to ensure uninterrupted operations and a superb guest experience.

The role covers system configuration, upgrades, security, and preventive maintenance, with emphasis on troubleshooting and customer service.

Competenze

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or IT operations.
• Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
• Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
• Strong troubleshooting, communication, and customer service skills.

Mansioni

• IT Technical Support & Operations across hotel, waterpark, and beach club.
• Troubleshoot hardware, software, network, and system-related issues.
• Support hotel and guest-facing applications (PMS, POS, payment systems).
• Coordinate with vendors for troubleshooting, maintenance, and updates.
• Assist with system configuration, testing, upgrades, and deployments.
• Maintain IT assets, access controls, and security measures.
• Support guest technology (Wi-Fi, kiosks, IPTV) and ensure uptime.

Conoscenze

Troubleshooting

Customer Service

Communication

Teamwork

Time Management

Adaptability

Formazione

Bachelor's degree or diploma in IT/CS

Strumenti

Windows OS

Microsoft 365

Networking

IT Troubleshooting

Descrizione del lavoro

Company Description

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.

Job Description

IT Specialist

The IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.

Key Responsibilities

• IT Technical Support & Operations
• Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.
• Troubleshoot hardware, software, network, and system-related issues.
• Support end users, operational departments, management, and guest-facing technology.
• Ensure timely resolution of incidents and service requests.
• Hospitality & Theme Park Applications
• Support hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.
• Support theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.
• Coordinate with application vendors for troubleshooting, maintenance, and system updates.
• Assist with system configuration, testing, upgrades, and implementation activities.
• Infrastructure & Network Support
• Support servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.
• Monitor system performance, connectivity, and availability.
• Assist with backup, recovery, patching, and infrastructure maintenance.
• Support user accounts, permissions, and access management.
• Guest Technology & Digital Experience
• Maintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.
• Support technology solutions that enhance the guest journey.
• Ensure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.
• IT Security & Compliance
• Follow IT security policies, procedures, and compliance requirements.
• Maintain appropriate access controls and user permissions.
• Support antivirus, endpoint security, system patching, and security monitoring.
• Ensure proper handling of IT assets and confidential information.
• Preventive Maintenance & Asset Management
• Perform regular preventive maintenance of IT equipment and systems.
• Maintain accurate IT inventory and asset records.
• Monitor equipment lifecycle and identify hardware replacement requirements.
• Coordinate repairs, warranty claims, and vendor service visits.
• Projects & Continuous Improvement
• Participate in IT projects, system implementations, upgrades, and pre-opening activities.
• Assist in testing and deployment of new technology solutions.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Prepare technical documentation, SOPs, and support procedures.

Qualifications

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or IT operations.
• Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
• Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
• Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
• Strong troubleshooting, communication, and customer service skills.

Additional Information

Key Competencies

• Technical troubleshooting and problem-solving
• Guest-focused service mindset
• Communication and teamwork
• Time management and prioritization
• Attention to detail
• Ability to work under pressure
• Flexibility to support operational requirements, including shifts, weekends, and public holidays

Performance Indicators (KPIs)

• IT incident resolution time
• IT service availability and operational uptime
• End-user satisfaction
• Compliance with IT policies and procedures
• Preventive maintenance completion
• Accuracy of IT asset inventory
• Reduction in recurring IT issues