Duty Manager

Al Rayyan Hospitality; Doha; On-site; QAR 134,000 - 179,000; Full time

Job summary

Minor International is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. You will anticipate guest needs, manage inquiries, and ensure service excellence across all departments.

A strong English command and experience in a 4-5 star hotel in the Middle East are required, with OPERA Cloud knowledge and organizational focus. The role emphasizes coordination with hotel teams, daily briefings, and delivering high standards of guest satisfaction in a fast-paced

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in a 4-5 star hotels.
• Work experience in supervisory roles in Front Office.
• Excellent command of English (Arabic an advantage).
• Knowledge of the OPERA Cloud system.
• Highly organized, career and result oriented with flexibility.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Maintain complete knowledge of hotel products, outlets, promotions and spa/health club.
• Oversee service and attitude to meet Minor Hotels standards.
• Pass information to team-members via daily shift briefings.

Skills

Front Office supervision

English proficiency

Education

Hospitality management degree

Tools

OPERA Cloud system

Job description

Job Location:

Banana Island Resort Doha By Anantara

Job Description

Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties. Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience. Develop a close and harmonious working relationship with all hotel departments. Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

• Degree in Hospitality Management or similar
• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written). Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.