Guest Experience Agent - Front Desk & Reservations

Al Rayyan Hospitality; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Minor Hotels’ Banana Island Resort Doha by Anantara is seeking a Guest Service Agent to deliver courteous, personalized service, handle reservations, greet and register guests at check-in, and ensure a smooth checkout for all guests.

You will respond promptly to guest inquiries, coordinate with hotel departments, and strive to exceed guest expectations to enhance overall satisfaction during their stay.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• MS Office experience; knowledge of PMS preferred.

Responsibilities

• Take reservations, greeting and registering guests.
• Provide outstanding guest service during their stay.
• Settle the guest’s account upon completion of their stay.
• Handle all guest enquiries, requests and comments promptly and efficiently.

Skills

Customer service

Front office operations

English fluency

Tools

MS Office

PMS

Job description

Minor Hotels’ Banana Island Resort Doha by Anantara is seeking a Guest Service Agent to deliver courteous, personalized service, handle reservations, greet and register guests at check-in, and ensure a smooth checkout for all guests.

You will respond promptly to guest inquiries, coordinate with hotel departments, and strive to exceed guest expectations to enhance overall satisfaction during their stay.