Guest Service Agent

Al Rayyan Hospitality; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Minor Hotels’ Banana Island Resort Doha by Anantara is seeking a Guest Service Agent to deliver courteous, personalized service, handle reservations, greet and register guests at check-in, and ensure a smooth checkout for all guests.

You will respond promptly to guest inquiries, coordinate with hotel departments, and strive to exceed guest expectations to enhance overall satisfaction during their stay.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• MS Office experience; knowledge of PMS preferred.

Responsibilities

• Take reservations, greeting and registering guests.
• Provide outstanding guest service during their stay.
• Settle the guest’s account upon completion of their stay.
• Handle all guest enquiries, requests and comments promptly and efficiently.

Skills

Customer service

Front office operations

English fluency

Tools

MS Office

PMS

Job description

Job Location: Banana Island Resort Doha By Anantara Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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