Guest Experience Ambassador

Al Rayyan Hospitality; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Minor Hotels is seeking a Guest Relations Officer for Banana Island Resort Doha By Anantara. You will be the key representative of the hotel, ensuring guests enjoy a positive and memorable experience, anticipating needs, handling inquiries, and following up to ensure satisfaction.

You will be proactive, innovative, and ready to suggest alternatives to meet guest needs while upholding brand standards and delivering exceptional service in a luxury setting at Banana Island Resort Doha by Anantara.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills and English proficiency.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful manner.
• Follow up on issues promptly and propose alternatives to delight guests.

Skills

Excellent communication skills

English proficiency

Experience with Front Office Systems

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Minor Hotels is seeking a Guest Relations Officer for Banana Island Resort Doha By Anantara. You will be the key representative of the hotel, ensuring guests enjoy a positive and memorable experience, anticipating needs, handling inquiries, and following up to ensure satisfaction.

You will be proactive, innovative, and ready to suggest alternatives to meet guest needs while upholding brand standards and delivering exceptional service in a luxury setting at Banana Island Resort Doha by Anantara.