Guest Experience Manager – Luxury Hotel Operations

Minor Hotels; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Minor Hotels is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. The role involves overseeing guest services, knowing the hotel product, and maintaining high service standards across Front Office operations.

The candidate should have a hospitality degree, Middle East hotel experience, fluent English, and ideally Arabic; OPERA Cloud knowledge is a plus. Flexibility with hours and a fast-paced environment is required.

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in 4-5 star hotels.
• Excellent command of English (oral and written).
• Arabic language will be an advantage.
• Knowledge of the OPERA Cloud system.
• Highly organized, career and result oriented, with flexible hours.

Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Know the hotel product, including room types, rates, facilities, food and beverage outlets, spa and health club, and other Minor Hotels properties.
• Oversee service and attitude of guest service to meet Minor Hotels' highest standards.
• Take personal responsibility for ensuring guest satisfaction issues are resolved and followed up timely.
• Be proactive and innovative, suggesting alternatives to meet guest needs.
• Develop a harmonious working relationship with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

Customer service

Communication

Team coordination

English proficiency

Education

Degree in Hospitality Management

Tools

OPERA Cloud

Job description

Minor Hotels is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. The role involves overseeing guest services, knowing the hotel product, and maintaining high service standards across Front Office operations.

The candidate should have a hospitality degree, Middle East hotel experience, fluent English, and ideally Arabic; OPERA Cloud knowledge is a plus. Flexibility with hours and a fast-paced environment is required.