Guest Experience Duty Manager - Front Office

Al Rayyan Hospitality; Doha; On-site; QAR 134,000 - 179,000; Full time

Job summary

Minor International is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. You will anticipate guest needs, manage inquiries, and ensure service excellence across all departments.

A strong English command and experience in a 4-5 star hotel in the Middle East are required, with OPERA Cloud knowledge and organizational focus. The role emphasizes coordination with hotel teams, daily briefings, and delivering high standards of guest satisfaction in a fast-paced

Qualifications

• Degree in Hospitality Management or similar.
• Work experience in Middle East in a 4-5 star hotels.
• Work experience in supervisory roles in Front Office.
• Excellent command of English (Arabic an advantage).
• Knowledge of the OPERA Cloud system.
• Highly organized, career and result oriented with flexibility.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Maintain complete knowledge of hotel products, outlets, promotions and spa/health club.
• Oversee service and attitude to meet Minor Hotels standards.
• Pass information to team-members via daily shift briefings.

Skills

Front Office supervision

English proficiency

Education

Hospitality management degree

Tools

OPERA Cloud system

Job description

Minor International is seeking a Front Office Supervisor for Banana Island Resort Doha By Anantara in Qatar. You will anticipate guest needs, manage inquiries, and ensure service excellence across all departments.

A strong English command and experience in a 4-5 star hotel in the Middle East are required, with OPERA Cloud knowledge and organizational focus. The role emphasizes coordination with hotel teams, daily briefings, and delivering high standards of guest satisfaction in a fast-paced