Front Office Supervisor: Guest Experience Leader

Kimpton; Qatar; On-site; QAR 134,000 - 201,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training & development

Job summary

IHG Hotels & Resorts in Doha is seeking an experienced Front Office supervisor to oversee guest-related service processes from pre-arrival to departure, ensuring the highest levels of satisfaction. You will respond promptly to guest concerns with empathy, protect guest welfare, train Front Office colleagues, and collaborate across departments to ensure smooth operations.

The role offers a competitive salary and wide range of hotel benefits, including uniform, room discounts, and robust training

Qualifications

• Previous experience in a 5-star hotel at supervisory level.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.

Responsibilities

• Oversee all guest-related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction.
• Respond to any guest complaints and other related issues promptly with empathy and professionalism.
• Protect the welfare and interests of guests and ensure the safekeeping of the property.
• Train the Front Office colleagues on the day-to-day operations, guest interactions, etc
• Assist all departments when needed for the successful operation of the hotel.
• Ensure professional and effective lines of communication are maintained between the Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security, and outlets.
• Maintain professional business confidentiality and discretion in all dealings.
• Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times.
• Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.
• Respond to any fire alarms, potential emergencies, and requests for medical assistance by guests and/or staff.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant

Skills

Guest service excellence

Communication skills

IT proficiency

Team leadership

Job description

IHG Hotels & Resorts in Doha is seeking an experienced Front Office supervisor to oversee guest-related service processes from pre-arrival to departure, ensuring the highest levels of satisfaction. You will respond promptly to guest concerns with empathy, protect guest welfare, train Front Office colleagues, and collaborate across departments to ensure smooth operations.

The role offers a competitive salary and wide range of hotel benefits, including uniform, room discounts, and robust training