Guest Service Supervisor — Boutique Hotel Front Desk

Al Rayyan Hospitality; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Minor Hotels in Doha, Souq Waqif Boutique Hotel By Tivoli, seeks a Guest Service Supervisor to oversee daily guest service operations and ensure professional, efficient, and friendly service. This role supervises front desk staff, handles guest inquiries and escalations, coordinates with housekeeping and maintenance, and ensures smooth check-in/check-out and accurate billing.

You will train, schedule shifts, and maintain service standards.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• 2–5 years of experience in hospitality or customer service.
• Previous supervisory experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and support guest service/front office staff during shifts
• Ensure smooth check-in and check-out processes
• Handle guest inquiries, complaints, and special requests professionally
• Monitor service quality and ensure company standards are maintained
• Train, coach, and mentor team members
• Prepare shift schedules and assign duties
• Coordinate with housekeeping, maintenance, and other departments
• Ensure accurate billing, reservations, and cash handling procedures
• Monitor lobby appearance and guest areas
• Assist with VIP guest arrangements and escalations
• Maintain records, reports, and operational logs
• Ensure compliance with health, safety, and company policies

Skills

Communication skills

Interpersonal skills

Supervisory experience

Shift coordination

Organizational skills

Education

Diploma or Bachelor's in Hospitality Management

Tools

Opera

Fidelio

Job description

Minor Hotels in Doha, Souq Waqif Boutique Hotel By Tivoli, seeks a Guest Service Supervisor to oversee daily guest service operations and ensure professional, efficient, and friendly service. This role supervises front desk staff, handles guest inquiries and escalations, coordinates with housekeeping and maintenance, and ensures smooth check-in/check-out and accurate billing.

You will train, schedule shifts, and maintain service standards.