Front Office Supervisor: Guest Experience Leader

Tanqeeb; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Hilton Doha seeks a Front Office Supervisor to lead the front desk team, ensure smooth check-ins and check-outs, and deliver memorable guest experiences. This role embodies hospitality, integrity, leadership, teamwork, and accountability in daily operations.

You’ll train staff, respond to guest inquiries and escalations, manage lobby flow, and support department initiatives to maintain service excellence. The successful candidate will reflect Hilton’s values and contribute to an award‑winning

Qualifications

• Experience in front office hospitality operations.
• Strong leadership and guest-service orientation.
• Ability to train and develop staff and handle escalations.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Lead day-to-day team operations, scheduling, and coaching.
• Respond to guest inquiries and resolve issues, including escalations.
• Manage lobby flow and adjust coverage for service efficiency.
• Lead department initiatives and ad-hoc projects.

Skills

Leadership

Guest service

Teamwork

Training

Job description

Hilton Doha seeks a Front Office Supervisor to lead the front desk team, ensure smooth check-ins and check-outs, and deliver memorable guest experiences. This role embodies hospitality, integrity, leadership, teamwork, and accountability in daily operations.

You’ll train staff, respond to guest inquiries and escalations, manage lobby flow, and support department initiatives to maintain service excellence. The successful candidate will reflect Hilton’s values and contribute to an award‑winning