Front Desk Supervisor: Elevate Guest Experience

Tanqeeb; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Hilton Doha is seeking a Front Desk Supervisor (Residences) to oversee daily front office operations, ensure smooth check-ins, check-outs, and exceptional guest service. You’ll lead a small team in a fast-paced hospitality setting, supporting guests with warmth and efficiency.

The role emphasizes leadership, ownership, and teamwork, with responsibilities for scheduling, training, and handling guest inquiries.

Qualifications

• Experience supervising front office operations and guest services.
• Ability to lead a team and manage schedules.
• Strong communication and problem-resolution skills.

Responsibilities

• Supervise front office team: oversee check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, and provide training.
• Handle guest inquiries and escalated issues with effective resolution.
• Manage lobby flow and adjust coverage for service efficiency.
• Lead department initiatives and ad-hoc projects.

Skills

Front desk supervision

Guest service

Leadership

Team training

Job description

Hilton Doha is seeking a Front Desk Supervisor (Residences) to oversee daily front office operations, ensure smooth check-ins, check-outs, and exceptional guest service. You’ll lead a small team in a fast-paced hospitality setting, supporting guests with warmth and efficiency.

The role emphasizes leadership, ownership, and teamwork, with responsibilities for scheduling, training, and handling guest inquiries.