Front Desk Lead: Hospitality & Guest Experience

Hilton; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

The Hilton Doha is seeking a Front Office Supervisor to lead daily front desk operations, ensure seamless check-ins and guest services, and foster memorable stays for every guest. You will manage a front office team, develop schedules, provide on-the-spot coaching, and tackle guest inquiries with integrity and warmth in line with Hilton's values.

Join a globally renowned hospitality employer where teamwork, ownership, and a focus on now guide daily decisions, fueling personal growth and

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Skills

Front office leadership

Guest services

Staff training

Problem resolution

Job description

The Hilton Doha is seeking a Front Office Supervisor to lead daily front desk operations, ensure seamless check-ins and guest services, and foster memorable stays for every guest. You will manage a front office team, develop schedules, provide on-the-spot coaching, and tackle guest inquiries with integrity and warmth in line with Hilton's values.

Join a globally renowned hospitality employer where teamwork, ownership, and a focus on now guide daily decisions, fueling personal growth and