Guest Experience Leader — Hospitality & VIP Service

ENNISMORE; Doha; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Brand discounts

Career development

Competitive compensation

Job summary

Ennismore is seeking a Guest Experience Supervisor in Doha to oversee daily guest services operations and lead front desk, concierge, and housekeeping teams. You will handle inquiries, ensure high service standards, and collaborate with other departments to meet guest needs.

The role requires 2–3 years in a supervisory guest services or hospitality role, strong leadership, and excellent communication to enhance guest satisfaction in a luxury environment. Doha-based with flexible hours.

Qualifications

• Minimum 2–3 years in a supervisory guest services/hospitality role.
• Strong leadership to motivate a fast-paced team.
• Excellent communication and customer service orientation.
• Ability to handle stressful situations professionally.
• Knowledge of front desk, reservations, and guest services.
• Proficient with hotel management software and MS Office.
• Strong problem-solving and attention to detail.
• Ability to multitask and prioritize requests.
• Flexible evenings, weekends, and holidays as needed.
• Positive, can-do attitude supporting guest experiences.
• High school diploma; degree in Hospitality preferred.
• CGSP certification is a plus.

Responsibilities

• Oversee daily operations of the guest services department ensuring all guest interactions meet high standards of service.
• Supervise and guide the guest services team including front desk, concierge, and housekeeping staff.
• Handle guest inquiries, complaints and requests ensuring prompt resolution to enhance guest satisfaction.
• Monitor guest feedback to identify areas for improvement.
• Train, mentor and evaluate guest services staff ensuring adherence to hotel policies.
• Maintain knowledge of the hotel's services, amenities, and local attractions for accurate information.
• Ensure smooth check-in and check-out processes including reservations, billing, and room assignments.
• Collaborate with housekeeping, maintenance, and food & beverage to meet guest needs.
• Monitor and maintain cleanliness of guest-facing areas and address issues promptly.
• Maintain guest records and VIP/loyalty handling for personalized service.
• Assist with staffing schedules for peak periods.
• Ensure safety and cleanliness standards and report hazards.
• Implement and promote guest satisfaction initiatives and measure outcomes.
• Analyze guest satisfaction metrics and implement corrective actions.

Skills

Guest services

Leadership

Communication

Stress management

Hotel operations knowledge

Hotel management software

MS Office

Problem solving

Multitasking

Flexible availability

Positive attitude

Education

High school diploma

Associate's or Bachelor's in Hospitality

CGSP certification (plus)

Tools

Hotel management software

Microsoft Office (Word/Excel/Outlook)

Job description

Ennismore is seeking a Guest Experience Supervisor in Doha to oversee daily guest services operations and lead front desk, concierge, and housekeeping teams. You will handle inquiries, ensure high service standards, and collaborate with other departments to meet guest needs.

The role requires 2–3 years in a supervisory guest services or hospitality role, strong leadership, and excellent communication to enhance guest satisfaction in a luxury environment. Doha-based with flexible hours.