Customer-Centered Vehicle Service Advisor

Al Waha For Cars; Doha; On-site; QAR 89,000 - 179,000; Full time

Job summary

Al Waha For Cars is seeking a Service Advisor to provide exceptional customer service throughout the vehicle servicing and repair process. You will understand customer concerns, prepare repair orders, and coordinate with technicians to ensure timely delivery of vehicles.

The role involves communicating estimated costs and completion times, updating customers regularly, and promoting additional services and maintenance packages while upholding quality and safety standards.

Responsibilities

• Welcome customers and understand their vehicle service, maintenance and repair requirements.
• Conduct an initial vehicle inspection and accurately record customer concerns and requested services.
• Prepare job cards/repair orders and explain the required work, estimated cost and expected completion time to customers.
• Coordinate with Workshop Supervisors, Technicians, Parts Department and other relevant teams to ensure smooth and timely completion of work.
• Monitor the progress of vehicles in the workshop and provide regular updates to customers.
• Inform customers of any additional repairs or maintenance requirements and obtain approval before proceeding with additional work.
• Prepare cost estimates and ensure all labour and parts charges are correctly recorded.
• Handle customer inquiries, concerns and complaints professionally and work towards timely resolution.
• Conduct vehicle handover upon completion of service and clearly explain the work carried out and any recommendations for future maintenance.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Maintain accurate records of customer details, vehicle history, service requests and repair orders in the company system.
• Coordinate with warranty, parts and insurance teams whenever required.
• Promote additional services, maintenance packages, accessories and other aftersales products where appropriate.
• Ensure compliance with company policies, manufacturer standards, quality procedures and health and safety requirements.
• Achieve assigned targets related to customer satisfaction, service retention, productivity and revenue generation.
• Build and maintain strong, long-term relationships with customers.

Job description

Al Waha For Cars is seeking a Service Advisor to provide exceptional customer service throughout the vehicle servicing and repair process. You will understand customer concerns, prepare repair orders, and coordinate with technicians to ensure timely delivery of vehicles.

The role involves communicating estimated costs and completion times, updating customers regularly, and promoting additional services and maintenance packages while upholding quality and safety standards.