Service Advisor Heavy Equipment _ Qatar

MasterHR.com; Doha; On-site; QAR 55,855 - 66,904; Full time

Benefits offered by this job

Car allowance

Mobile allowance

Company provided accommodation

Family ticket after 6 months

House allowance after 6 months

Job summary

MasterHR.com in Doha, Qatar, is seeking a customer service-oriented individual to work with automotive repairs. Responsibilities include establishing rapport with customers, documenting vehicle issues, and providing updates on repairs. Candidates should possess excellent communication skills in English (Arabic is a plus) and strong organizational abilities. The position offers a comprehensive compensation package, including a basic salary of 5500 Qrs, allowances, and additional benefits after 6 months, such as family tickets and housing allowances.

Qualifications

• Must be capable of handling dissatisfied customers and those confused about repairs and costs.
• Detail-oriented and strong organizational skills are essential.

Responsibilities

• Establish rapport and trust with customers.
• Document and confirm vehicle problems through communication.
• Maintain extensive contact with customers about estimates and repairs.
• Coordinate with Workshop Controller and Technicians for updates.
• Offer additional maintenance services when appropriate.

Skills

Excellent customer service skills

Organizational skills

Good communication (spoken and written English)

Detail oriented

Automotive systems knowledge

MS Office

Job description

Responsibilities

1. Establish rapport and trust with customers.
2. Document vehicle problems by listening to customers describe them and by asking probing questions.
3. Road‑test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
4. Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
5. Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
6. Offer additional maintenance and repair services to customers when appropriate.
7. Undertake additional related responsibilities as required.

Compensation & Benefits

Basic: 5500 Qrs
Car Allowance: 1000
Mobile: 250
Company provided accommodation (Single room Sharing Flat accommodation)

After 6 months:
Family Ticket
House allowance of 3300 Qrs

Qualifications

• Excellent customer service skills
• Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
• Organizational skills
• Good communication, spoken and written English, Arabic is a plus
• Detail oriented
• Automotive systems, MS Office