Automotive Service Consultant

Al Abdulghani Motors; Doha; On-site; QAR 100,000 - 134,000; Full time

Job summary

Al Abdulghani Motors in Doha seeks a Service Advisor responsible for customer reception, inquiries, and service coordination. You will communicate cost estimates, explain repairs, and ensure timely delivery of vehicles.

The role focuses on high-quality customer service, accurate data entry, and promoting added-value services to boost labor revenue. A Bachelor's Degree in Engineering and 5 years of customer-service experience are preferred.

Qualifications

• Bachelor's degree in Engineering required.
• Experience in customer service in automotive or service environment preferred.

Responsibilities

• Answer incoming calls promptly and courteously.
• Greet customers and provide timely professional service.
• Ensure vehicle cleanliness and prep.
• Provide clear cost estimates and inform customers of progress.
• Ensure customer data is accurate in job cards.
• Promote value-added services to boost labor revenue.
• Monitor progress and inform customers of changes to cost or completion times.
• Ensure finished job cards are complete and accurate.

Skills

Customer service

Telephone answering

Customer handling

Education

Bachelor's Degree in Engineering

Job description

Al Abdulghani Motors in Doha seeks a Service Advisor responsible for customer reception, inquiries, and service coordination. You will communicate cost estimates, explain repairs, and ensure timely delivery of vehicles.

The role focuses on high-quality customer service, accurate data entry, and promoting added-value services to boost labor revenue. A Bachelor's Degree in Engineering and 5 years of customer-service experience are preferred.