ATM Operations Engineer – Incident & Deployments

Epergne Solutions

Doha

On-site

QAR 70,000 - 110,000

Full time

7 hours ago

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Job summary

Epergne Solutions seeks an ATM Application Support Engineer to join our Qatar operations. The role focuses on NCR ATM operations support, incident analysis, deployment of patches, and day-to-day ATM network management.

You will collaborate with cross-functional teams to ensure timely incident resolution and smooth production activities. The ideal candidate has hands-on experience with ATM software support, patch deployment, and strong communication skills to coordinate with NCR software teams

Qualifications

Experience in NCR ATM operations and support.
Strong ability to analyze ATM incidents and troubleshoot.
Familiarity with ATM software support and ticket management.
Experience supporting patches, releases and production fixes.
Understanding of ATM network operations.
Excellent written and verbal communication and coordination.

Responsibilities

Perform Level 1 analysis of ATM-related issues and raise tickets with NCR ATM Software Support based on analysis.
Support operations projects and resolve day-to-day operational issues.
Support deployment of patches, development releases, and production fixes based on SIT/UAT progress.
Collect and share logs, findings, and relevant details for incidents and support cases.
Complete assigned technical requests within the required timelines.
Support the overall management and operation of the ATM network.
Coordinate with relevant technical and support teams for incident resolution and operational activities.