24/7 Network Operations Engineer — Incident & Root-Cause Lead

Madre Integrated Engineering; Doha; On-site; QAR 167,000 - 391,000; Full time

Job summary

Madre Integrated Engineering in Doha, Qatar, is seeking a full-time senior technical specialist to provide advanced diagnostics across system, application, and infrastructure levels. The role requires coordinating OEM back-to-back cases, firmware and software maintenance, and predictive monitoring to prevent incidents.

You will drive root-cause analysis, mentor Level-2 staff, and contribute to SOPs and knowledge bases.

Qualifications

• 4+ years hands-on with the specific system in a comparable environment.
• NMS certification and ITIL knowledge.
• Strong diagnostic and root-cause analysis skills.
• Experience documenting procedures and mentoring junior staff.
• Ability to resolve complex incidents within SLA and coordinate OEM cases.

Responsibilities

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.

Skills

NMS certification

ITIL

Senior technician

Diagnostic skills

Root-cause analysis

Documentation

Mentoring

Job description

Madre Integrated Engineering in Doha, Qatar, is seeking a full-time senior technical specialist to provide advanced diagnostics across system, application, and infrastructure levels. The role requires coordinating OEM back-to-back cases, firmware and software maintenance, and predictive monitoring to prevent incidents.

You will drive root-cause analysis, mentor Level-2 staff, and contribute to SOPs and knowledge bases.