24/7 Network Operations Engineer — Incident & Root-Cause Lead

Madre Integrated Engineering

Doha

On-site

QAR 167,000 - 391,000

Full time

14 days+

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Job summary

Madre Integrated Engineering in Doha, Qatar, is seeking a full-time senior technical specialist to provide advanced diagnostics across system, application, and infrastructure levels. The role requires coordinating OEM back-to-back cases, firmware and software maintenance, and predictive monitoring to prevent incidents.

You will drive root-cause analysis, mentor Level-2 staff, and contribute to SOPs and knowledge bases.

Qualifications

4+ years hands-on with the specific system in a comparable environment.
NMS certification and ITIL knowledge.
Strong diagnostic and root-cause analysis skills.
Experience documenting procedures and mentoring junior staff.
Ability to resolve complex incidents within SLA and coordinate OEM cases.

Responsibilities

Provide advanced diagnostics at system, application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.
Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.