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IT Service Design Specialist - Full remote
Job summary
A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.
Qualifications
- Degree in Computer Science or a related field.
- Deep understanding of IT Service Management best practices, ideally with ITIL certification.
- Proficiency in financial management and IT service management software.
Responsibilities
- Setup, record and monitor relevant KPIs for IT services.
- Analyze results with service owners and identify improvements.
- Conduct benchmarks and surveys and act on results.
Skills
Education
Tools
We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.
- Setup, record and monitor relevant KPIs for IT global services, processes and functions;
- Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
- Conduct benchmarks and surveys, analyze and act on results;
- Collect and aggregate service cost and consumption data from various sources;
- Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
- Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
- Review and update Group IT processes, maintain process documentation and related knowledge base.
- Degree in Computer Science, or a related field;
- Deep understanding of IT Service Management best practices, ideally with ITIL certification;
- Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
- Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
- Excellent communication and interpersonal skills;
- Proven track record of driving process improvements and implementing best practices.
- Fluency in English (both written and spoken).
Sounds like you? Send us your CV and let’s talk!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.