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Jobs in United States

IT Service Design Specialist - Full remote

QiBit Portugal

Aveiro
Remote
EUR 40,000 - 60,000
4 days ago
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Senior SAP Logistics Leader (SD/MM/PP) & Transformation

Accenture

Braga
On-site
EUR 50,000 - 70,000
4 days ago
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SAP Logistics Manager

Accenture

Braga
On-site
EUR 50,000 - 70,000
4 days ago
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Assistente/ Técnico Administrativo Compras (m/f)-Dep. Comercial-Faro

Apolónia Supermercados S.A.

Faro
On-site
EUR 20,000 - 30,000
4 days ago
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Remote OT Security Specialist - ICS/SCADA Risk

QiBit Portugal

Aveiro
Remote
EUR 45,000 - 65,000
4 days ago
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OT Security Specialist - Full remote

QiBit Portugal

Aveiro
Remote
EUR 45,000 - 65,000
4 days ago
Be an early applicant

IT Change Manager | ITIL Change Leader for Transformation

Axians Portugal

Lisboa
On-site
EUR 40,000 - 60,000
4 days ago
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IT Change Manager

Axians Portugal

Lisboa
On-site
EUR 40,000 - 60,000
4 days ago
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SUB-CHEFE DE COZINHA - (m/f)

Phiture

Lisboa
On-site
EUR 10,000 - 20,000
4 days ago
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Head of Digital Lifecycle & Service Growth

Phiture

Lisboa
On-site
EUR 80,000 - 110,000
4 days ago
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Retail Assistant/Operador de Loja (m/f) PART-TIME

Primark Stores Limited

Lisboa
On-site
EUR 10,000 - 20,000
4 days ago
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Head of Lifecycle, Digital & Software. Smart Infrastructure Buildings (m/f/d)

Phiture

Lisboa
On-site
EUR 80,000 - 110,000
4 days ago
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Defence Solutions Lead – Naval Accounts

Critical Software

Lisboa
On-site
EUR 80,000 - 110,000
4 days ago
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Principal Account Manager

Critical Software

Lisboa
On-site
EUR 80,000 - 110,000
4 days ago
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Global Source-to-Settle Process Intern

myGwork - LGBTQ+ Business Community

Lisboa
On-site
EUR 40,000 - 60,000
4 days ago
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Source to Settle Global Process Owner Trainee

myGwork - LGBTQ+ Business Community

Lisboa
On-site
EUR 40,000 - 60,000
4 days ago
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Events & Partnerships Manager

Arrow Global Portugal

Lisboa
On-site
EUR 45,000 - 60,000
4 days ago
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Operador/a de Limpeza - Part Time (M/F/X)

Randstad II - Prestação de Serviços, Limitada

Setúbal
On-site
EUR 30,000 - 40,000
4 days ago
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System & V&V Engineer — Airspace Mobility

Phiture

Oeiras
On-site
EUR 30,000 - 50,000
4 days ago
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System and V&V Engineer

Phiture

Oeiras
On-site
EUR 30,000 - 50,000
4 days ago
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Eletricista Industrial - Deslocação Nacional

Phiture

Leiria
On-site
EUR 40,000 - 60,000
4 days ago
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Eletricista Industrial (M/F) - Leiria

Phiture

Leiria
On-site
EUR 40,000 - 60,000
4 days ago
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Consultor(a) de Loja - Atendimento & Soluções em Telecom

Randstad II - Prestação de Serviços, Limitada

Torres Vedras
On-site
EUR 20,000 - 30,000
4 days ago
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Assistente de loja Vodafone Full-Time (M/F/X) - Arena Shopping

Randstad II - Prestação de Serviços, Limitada

Torres Vedras
On-site
EUR 20,000 - 30,000
4 days ago
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Líder de Turno - Restauração | Formação & Oportunidades

Randstad II - Prestação de Serviços, Limitada

Amadora
On-site
EUR 30,000 - 40,000
4 days ago
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IT Service Design Specialist - Full remote
QiBit Portugal
Aveiro
Remote
EUR 40,000 - 60,000
Full time
4 days ago
Be an early applicant

Job summary

A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.

Qualifications

  • Degree in Computer Science or a related field.
  • Deep understanding of IT Service Management best practices, ideally with ITIL certification.
  • Proficiency in financial management and IT service management software.

Responsibilities

  • Setup, record and monitor relevant KPIs for IT services.
  • Analyze results with service owners and identify improvements.
  • Conduct benchmarks and surveys and act on results.

Skills

IT Service Management best practices
Financial management
Analytical skills
Interpersonal skills
Problem-solving
Fluency in English

Education

Degree in Computer Science or related field

Tools

Microsoft Dynamics D365
Microsoft Power BI
ServiceNow
Job description

We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.

What will be your main tasks and responsibilities?
  • Setup, record and monitor relevant KPIs for IT global services, processes and functions;
  • Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
  • Conduct benchmarks and surveys, analyze and act on results;
  • Collect and aggregate service cost and consumption data from various sources;
  • Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
  • Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
  • Review and update Group IT processes, maintain process documentation and related knowledge base.
What is required from you?
  • Degree in Computer Science, or a related field;
  • Deep understanding of IT Service Management best practices, ideally with ITIL certification;
  • Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
  • Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
  • Excellent communication and interpersonal skills;
  • Proven track record of driving process improvements and implementing best practices.
  • Fluency in English (both written and spoken).

Sounds like you? Send us your CV and let’s talk!

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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