IT Service Design Specialist - Full remote

QiBit Portugal; Aveiro; Teletrabalho; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.

Qualificações

• Degree in Computer Science or a related field.
• Deep understanding of IT Service Management best practices, ideally with ITIL certification.
• Proficiency in financial management and IT service management software.

Responsabilidades

• Setup, record and monitor relevant KPIs for IT services.
• Analyze results with service owners and identify improvements.
• Conduct benchmarks and surveys and act on results.

Conhecimentos

IT Service Management best practices

Financial management

Analytical skills

Interpersonal skills

Problem-solving

Fluency in English

Formação académica

Degree in Computer Science or related field

Ferramentas

Microsoft Dynamics D365

Microsoft Power BI

ServiceNow

Descrição da oferta de emprego

We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.

What will be your main tasks and responsibilities?

• Setup, record and monitor relevant KPIs for IT global services, processes and functions;
• Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
• Conduct benchmarks and surveys, analyze and act on results;
• Collect and aggregate service cost and consumption data from various sources;
• Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
• Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
• Review and update Group IT processes, maintain process documentation and related knowledge base.

What is required from you?

• Degree in Computer Science, or a related field;
• Deep understanding of IT Service Management best practices, ideally with ITIL certification;
• Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
• Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
• Excellent communication and interpersonal skills;
• Proven track record of driving process improvements and implementing best practices.
• Fluency in English (both written and spoken).

Sounds like you? Send us your CV and let’s talk!