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IT Service Design Specialist - Full remote

QiBit Portugal

Aveiro

Teletrabalho

EUR 40 000 - 60 000

Tempo integral

Hoje
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Resumo da oferta

A global company in the industry sector is seeking a Full-remote IT Service Design Specialist. Responsibilities include monitoring KPIs, analyzing service improvements, and managing IT service processes. Required qualifications include a degree in Computer Science, deep knowledge of IT Service Management, and fluency in English. The ideal candidate will possess strong analytical and problem-solving skills and relevant certifications. This position offers the opportunity to work remotely from Portugal.

Qualificações

  • Degree in Computer Science or a related field.
  • Deep understanding of IT Service Management best practices, ideally with ITIL certification.
  • Proficiency in financial management and IT service management software.

Responsabilidades

  • Setup, record and monitor relevant KPIs for IT services.
  • Analyze results with service owners and identify improvements.
  • Conduct benchmarks and surveys and act on results.

Conhecimentos

IT Service Management best practices
Financial management
Analytical skills
Interpersonal skills
Problem-solving
Fluency in English

Formação académica

Degree in Computer Science or related field

Ferramentas

Microsoft Dynamics D365
Microsoft Power BI
ServiceNow
Descrição da oferta de emprego

We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.

What will be your main tasks and responsibilities?
  • Setup, record and monitor relevant KPIs for IT global services, processes and functions;
  • Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
  • Conduct benchmarks and surveys, analyze and act on results;
  • Collect and aggregate service cost and consumption data from various sources;
  • Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
  • Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
  • Review and update Group IT processes, maintain process documentation and related knowledge base.
What is required from you?
  • Degree in Computer Science, or a related field;
  • Deep understanding of IT Service Management best practices, ideally with ITIL certification;
  • Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
  • Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
  • Excellent communication and interpersonal skills;
  • Proven track record of driving process improvements and implementing best practices.
  • Fluency in English (both written and spoken).

Sounds like you? Send us your CV and let’s talk!

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