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Italian Content Review Specialist & Customer Support | Based in Portugal
Job summary
A leading global customer experience firm is hiring in Portugal for customer support and content moderation roles. Fluency in Italian and proficiency in English are required. Candidates must be available for rotating shifts and on-site work in Porto or Lisbon. Relocation support is available for eligible applicants.
Benefits
Qualifications
- Fluent in Italian and English.
- Availability to work on-site in Porto.
- Flexible to work in rotating shifts, including weekends.
Responsibilities
- Respond to inquiries via phone, email, or chat.
- Assist with troubleshooting and issue resolution.
- Review and evaluate user-generated content.
- Enforce compliance with platform policies.
Skills
Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates
Are you fluent in Italian and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.
You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.
Customer Support:
Respond to inquiries via phone, email, or chat
Assist with troubleshooting and issue resolution
Provide accurate product and service information
Maintain excellent customer satisfaction levels
Content Moderation:
Review and evaluate user-generated content
Enforce compliance with platform policies
Escalate complex cases to specialized teams
Ensure content quality, objectivity, and safety
Italian fluency (C1 or higher)
English proficiency (minimum B2)
EU citizenship or valid residence/work permit in Portugal
Strong communication and interpersonal skills
Availability to work on-site in Porto
Flexibility to work in rotating shifts, including weekends if needed
EU ID or Passport
Portuguese Residence Card
Manifestação de Interesse (SEF proof of registration)
Visa holders (eligibility confirmed case by case)
If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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