Key Account Manager

Connecting Software s.r.o. & Co. KG; Portugal; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A technology company in Portugal is looking for a Customer Success Manager to enhance customer satisfaction and engagement. The ideal candidate will have a background in software development with at least 2 years of experience, excellent communication skills, and the ability to manage client relationships effectively. Candidates should be proficient in English and familiar with enterprise software solutions. This position offers an opportunity to engage with a diverse customer base and contribute to business growth.

Qualificações

• 2+ years of customer success or account management experience.
• Proficiency in English (C2 level).
• Experience with enterprise applications and software integration.

Responsabilidades

• Maintain regular contact with customers to ensure satisfaction.
• Gather suggestions to improve products and services.
• Act as a liaison between customers and internal teams.

Conhecimentos

Social skills

Analytical skills

Understanding customer needs

Communication (technical and non-technical)

Formação académica

University-level education

Ferramentas

SQL Syntax

C#.Net

Dynamics 365

SharePoint

Office 365

ERP software

CRM software

SaaS

Descrição da oferta de emprego

Join Connecting Software as a Customer Success Manager

We passed the 1000 customer benchmark and realized we need to cross-sell within our enterprise customer. This will be your job.

We want a dedicated person to regularly contact our fantastic customers worldwide, ensuring they are happy and gathering suggestions to improve our products. You will also offer our other services to their organizations, increasing the visibility of our software in their ecosystem.

Job Description, Responsibilities, and Duties

You will provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You will act as an active provider of information and advice within the triangle: customers, developers, and sales/marketing department.

Successful candidates must be social, analytical, and understand the needs of the customers - both in terms of technology and business processes. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

If you have a software development background supported by at least 2 years’ experience and like and understand at least some of the applications, technologies, and enterprise software listed below.

Technologies

• SQL Syntax
• Middleware
• C#.Net
• SaaS
• OPC UA
• ODATA
• REST API's
• CMIS

Applications

• Dynamics 365 and Office 365
• SharePoint
• Exchange Server
• D365AX+NAV (D365 Business Central, D365 for Finance)
• Quickbooks
• G Suite
• SAP

Enterprise Software

• Business processes
• ERP, CRM, DMS, ECM, Collaboration, and Marketing Automation
• IT architecture, SaaS, and Software Integration

Soft Skills

• Understanding of different cultures and behavior, especially North American
• Communicate with technical and non-technical people

We are looking for candidates with university-level education.

Technical Skills

• Software Development and Integration, Business Software

English - Proficiency (C2) - as you will mainly work with English.

The position is suitable for experienced professionals who are goal and success-oriented, passionate, and motivated individuals.

We are looking for outstanding professionals, hungry to always try something new, and create the best solutions to challenging problems. Are you ready?